Mohamed Eldaly Email & Phone Number

Cairo, Egypt

• Validated and prioritized bugs and issues reported by the Customer Support and Sales Teams, ensuring that relevant problems were addressed.• Assigned bugs to the Development Team for resolution, ensuring that high-priority issues were handled efficiently.• Acted as a liaison between the Development Team and Product Owner, communicating regularly to resolve any conflicts or discrepancies in bug resolution.• Conducted daily meetings with the Product Owner to ensure successful alignment and collaboration between Customer Support and the Development Team.• Developed and presented demos for new features, following up on orientation meetings with the Product Owner to ensure feature understanding and effective communication to stakeholders.• Performed research on accounting tasks and industry requirements as requested by the Product Owner, ensuring that product updates aligned with business needs.• Generated statistics and analytics on bug resolution, providing detailed insights to stakeholders on the effectiveness of bug fixes and areas for improvement.

Cairo, Egypt

• Provided comprehensive support for the implementation and utilization of cloud-based ERP software (Daftra), ensuring customers could efficiently manage their business operations.• Resolved product and service-related issues by diagnosing problems, identifying root causes, and implementing effective solutions, ensuring a smooth user experience.• Assisted clients in optimizing their use of ERP software by guiding them on best practices to align the system with their business processes and requirements.• Delivered multi-channel customer support (phone, email, chat) to address and resolve both accounting and software issues.• Managed and resolved customer complaints with a focus on customer satisfaction and retention.• Conducted online meetings with clients to demonstrate ERP functionality, explain product technicalities, and resolve complex issues in real-time.• Actively participated in system testing, identifying bugs and reporting them for resolution to improve product reliability and functionality.

Saudi Arabia

• repared quarterly management accounts, from initial journal entries to finalizing the trial balance, financial statements, and detailed notes.• Managed full-cycle accounting processes, including:1. Sales and revenue recognition.2. Expense entries, including accrued, deferred, and pre-paid expenses.3. Purchases’ entries, with focus on tax and commissions.4. Credit sales and receivables transactions, with appropriate allowances and provisions.5. Credit purchases and payable transactions.• Conducted monthly bank reconciliations to ensure accurate cash flow reporting.• Posted all journal entries and subsidiary accounts to General Ledger (G/L) accounts, ensuring accuracy and compliance with financial standards.• Monitored and traced G/L accounts, identifying variances and performing reconciliations for corrections and provisions.• Prepared comprehensive trial balance and adjusted trial balance reports to ensure accurate financial data.• Tracked Accounts Receivable (A/R) balances and bi-weekly collections, ensuring timely payment from customers.• Generated detailed monthly cash sales and credit sales reports to provide insights into sales performance and revenue streams.• Produced monthly purchase reports, analyzing spending and identifying cost-saving opportunities.

Cairo, Egypt

• Efficiently recorded and processed accounting entries using Oracle ERP system, ensuring accuracy and compliance with accounting standards.• Created and managed sales orders, maintaining optimal inventory levels and ensuring accurate tracking of transactions.• Conducted thorough data reconciliation between physical documents and system entries to eliminate discrepancies.• Developed and maintained strong relationships with both prospective and existing clients, ensuring continuous business follow-up and fostering long-term partnerships.• Ensured compliance with laws and regulations in all financial statements, reports, and records.• Formulated sales strategies for current inventory and new product launches, driving business growth and improving market presence.• Monitored and analyzed daily sales, inventory levels, and generated detailed reports to guide decision-making.• Conducted annual sales performance analysis and provided insights into client performance and revenue trends.• Supported the daily invoicing process, ensuring timely and accurate billing.• Performed bank reconciliations and maintained accurate cash flow reporting to ensure liquidity and financial health.