Mohamed Eldaly Email & Phone Number

Cairo, Egypt

• Validated and prioritized bugs and issues reported by the Customer Support and Sales Teams, ensuring that relevant problems were addressed.
• Assigned bugs to the Development Team for resolution, ensuring that high-priority issues were handled efficiently.
• Acted as a liaison between the Development Team and Product Owner, communicating regularly to resolve any conflicts or discrepancies in bug resolution.
• Conducted daily meetings with the Product Owner to ensure successful alignment and collaboration between Customer Support and the Development Team.
• Developed and presented demos for new features, following up on orientation meetings with the Product Owner to ensure feature understanding and effective communication to stakeholders.
• Performed research on accounting tasks and industry requirements as requested by the Product Owner, ensuring that product updates aligned with business needs.

Cairo, Egypt

• Provided comprehensive support for the implementation and utilization of cloud-based ERP software (Daftra), ensuring customers could efficiently manage their business operations.
• Resolved product and service-related issues by diagnosing problems, identifying root causes, and implementing effective solutions, ensuring a smooth user experience.
• Assisted clients in optimizing their use of ERP software by guiding them on best practices to align the system with their business processes and requirements.
• Delivered multi-channel customer support (phone, email, chat) to address and resolve both accounting and software issues.
• Managed and resolved customer complaints with a focus on customer satisfaction and retention.
• Conducted online meetings with clients to demonstrate ERP functionality, explain product technicalities, and resolve complex issues in real-time.

Saudi Arabia

• repared quarterly management accounts, from initial journal entries to finalizing the trial balance, financial statements, and detailed notes.
• Managed full-cycle accounting processes, including:1. Sales and revenue recognition.2. Expense entries, including accrued, deferred, and pre-paid expenses.3. Purchases’ entries, with focus on tax and commissions.4..
• Conducted monthly bank reconciliations to ensure accurate cash flow reporting.
• Posted all journal entries and subsidiary accounts to General Ledger (G/L) accounts, ensuring accuracy and compliance with financial standards.
• Monitored and traced G/L accounts, identifying variances and performing reconciliations for corrections and provisions.
• Prepared comprehensive trial balance and adjusted trial balance reports to ensure accurate financial data.

Cairo, Egypt

• Efficiently recorded and processed accounting entries using Oracle ERP system, ensuring accuracy and compliance with accounting standards.
• Created and managed sales orders, maintaining optimal inventory levels and ensuring accurate tracking of transactions.
• Conducted thorough data reconciliation between physical documents and system entries to eliminate discrepancies.
• Developed and maintained strong relationships with both prospective and existing clients, ensuring continuous business follow-up and fostering long-term partnerships.
• Ensured compliance with laws and regulations in all financial statements, reports, and records.
• Formulated sales strategies for current inventory and new product launches, driving business growth and improving market presence.