Mohamed Ezz El Din Email and Phone Number

Fraud Monitoring and Risk Investigator.- Monitor transactional-based card spends on a daily basis as per the bank procedures, agreed service standards and in accordance with agreed controls and procedures.- Conducting the review of all triggered alerts based on the pre-defined rules in the fraud detection tool. - Deal with customer data ethically and in accordance with the regulatory requirements. - Participated in the rules creation group related to the fraud… Show more Fraud Monitoring and Risk Investigator.- Monitor transactional-based card spends on a daily basis as per the bank procedures, agreed service standards and in accordance with agreed controls and procedures.- Conducting the review of all triggered alerts based on the pre-defined rules in the fraud detection tool. - Deal with customer data ethically and in accordance with the regulatory requirements. - Participated in the rules creation group related to the fraud detection and prevention.- My role is to prevent fraud and hacking transactions and gaining lucid knowledge on fraud related queries, dealing with cases where in other organizations reporting fraudulent activities to HDB customers.- I participated at the business meeting of implementing a new monitoring system which taught me how to test a system a to improve the weak points.- Provide support to the customers rights department on solving their complaints related to any fraud case. Show less

Demonstrated ability in meeting sales objectives.- impeccable interpersonal communication skills.- Thorough understanding of the industry and industry trends.- Familiarity with marketing strategies and consumer psychology,- Proficiency with the word processing, spreadsheet and presentation software.- Ability and willingness to travel for trade shows, demonstrations and client meetings.

-Responsible for the shipping department of the company and follow-up of shipping staff. - Follow up with shipping companies to coordinate the work plan - Contract with new shipping companies. - Preparing the reports on shipping Department.- Training the new staff on the system and way of working .

Sales from July 2017 to January 2019 - Shipping Department officer from January 2019 to October 2019 -I was selling accessories & power products (Quantum). -Follow the latest market updates and competitors' offers and prices.- Follow up customers Packages.- Follow up with shipping companies. - Handling customers problems.

- Answer calls by utilizing the company's call management system and other software.- Took inbound and outbound calls for up to 50+ members per day using computer and call center software systems.- Acted as a liaison between the company and its members. - Used strong product knowledge and problem-solving skills to assist customers with their concerns.- Train new employees in data entry, how to converse with customers and new technologies.