- Cash Management service and Implementation • Handling Cash Management products service and Implementation for corporate clients 1- Corporate Online Cash Management System2- online Trade Finance 3- e-Statement 4- Dividends Distribution5- E-Advice 6- Electronic Check Clearing Front End (ECCFE)7- Swift MACUG8- Client Portfolio Management System9- Payment Gateway10- Corporate Credit Cards11-Secure Cash Collection 12- E-Government Direct payments13- Wages protection system (WPS)• Handling High risk Payment inquiries between clients and operation team • Corporate credit cards issuance, cancelation, limit change and acting as coordinator between card Center and relationship manager • E-statement Setup and Support MT940 and MT950 for accounts and credit cards.• Issuing A4 cheques.- Cash Management product officer • Development, initiation, write up of procedures, communication with vendors for QNB corporate cash management products and banking transactions. meeting with clients' IT, Finance, & HR technical/ operational feedback and required business processes• Assist in testing products and suggesting requirements.• Reviewing yearly CAPEX • Participating in vendor selection process

• Handle customer inquiries and complaints.• Provide customers with product and service information, forms and applications.• Identify and escalate priority issues.• Follow up customer calls where necessary.• Give input to the development and on-going updates of information on the bank website.• Aid the Relationship Manager to ensure that all relevant standards within the customer charter are being met.• Meet and exceed the objectives and performance measures agreed by the Customer Care Manager.• Daily weekly and monthly operation reports.• Checking and analysis Customer statements.• Reconciliation treasury statements daily.• Update customer’s files with the new documents.

• Handle customer inquiries and complaints.• Provide customers with product and service information, forms and applications.• Identify and escalate priority issues.• Follow up customer calls where necessary.• Give input to the development and on-going updates of information on the bank website.• Meet and exceed the objectives and performance measures agreed by the Customer Care Manager.• Daily weekly and monthly operation reports.• Checking and analysis Customer statements.• Update customer’s files with the new documents.

• Open accounts (saving, Current, CD, TD and handling inheritors)• Cash loans, car loans, credit cards and insurance savings.• Issuing cheque book, safty deposit and manager cheques. • Take full responsibility in dealing with the relevant customer complaints, queries and requests for information from the start to finish.• Ensure appropriate and adequate investigation takes place in all cases that arises, which includes the recording of all communications between the various parties and all information which is to be taken into consideration when formulating a solution.• Handles all matters in a non-biased and professional manner.• Carry out relevant research as and when required or whenever requested by the Customer Care Manager.• Draft documentation as and when required and requested.• Prepare daily, weekly, monthly statistical reports as per the company’s standards.• Provide input to the development of relevant CS Policy.• Give input to the development and on-going updates of information on the CA website.• Meet and exceed the objectives and performance measures agreed by the Customer Care Manager.• Actively support the strong inter-relationships cooperation across all divisions, ensuring all relevant parties are well informed of assigned work programs