Mohamed Farouk Email & Phone Number

Dubai, United Arab Emirates

United Arab Emirates

Egypt

Inspired a significant increase in sales in the Telecom DepartmentImproved the conversion rate of total footfall and averagetransaction valueAchieved a substantial reduction in stock losses in addition todecreasing agingImplemented a new scheduling system that reduced labor costswhile improving customer serviceSummary:Managed store operations of an 18,000 sq.ft location and a team of68 staff members, including 9 Duty Managers & DepartmentManagers, reporting directly to the Country HeadOversaw and harmonized departmental and team operations toensure the realization of company objectives and sales figuresEstablished clear budgets with sound controls to keep businessoperating with optimum financesCreated business strategies to attract new customers, expand storetraffic, and enhance profitability

Fayoum

Key Responsibilities:• Managed and overseeing day-to-day operations for popular, high-turnover store, consistently exceeding revenue targets.• Drives sales and implementation of company programs by developing action plans and directly motivating and instructing the store team to implement operational and organizational objectives.• Plans, identifies, communicates, and delegates appropriate responsibilities and challenges the staff to exceed expectations through timely follow up.• Proactively identifies problems, demonstrates calm exterior during periods of uncertainty, high pressure or change, has the ability to make difficult decisions on the spot, and coaches management staff to do the same.• Manages with integrity, honesty, and knowledge that promote the culture, values and mission of Vodafone.• Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.• Closely monitored premises for suspicious activity, aiding loss prevention and maximizing store security.• Assist HR department in Recruiting and Training new staff on store procedures and policies, developingknowledgeable, confident teams.• Provides coaching and direction to the store team to take action and to achieve sales and operational goals.Constantly reviews store environment and key business indicators to identify problems, concerns, andopportunities for improvement to provide coaching and direction to the store team to achieve operational goals• Managed staff scheduling and payroll to optimize performance.• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.• Delivered training and appraisals to build staff performance.• Analyzed sales and marketing information to update strategic plans.Key Achievements:• Became the largest store on the Area by increasing store P&L by 30% YOY.• Ranked No.1 twice on the region on sales and conversion rate with increase 47% on sales YOY.

Fayoum

Egypt

Outline:Managed 3 Cities area for SME sales with a team of 25 staff members, including 3 Team Leaders; reporting directly to the Regional Sales Head.Key Responsibilities:• Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends to increase sales territory positioning.• Initiated and elevated new business opportunities by implementing effective networking strategies.• Negotiate contracts with customers and suppliers.• Identify both struggling and successful sales initiatives and explore ways to improve on sales metrics.• Travel to organization locations within a given area to meet with and manage sales staff.• Secured new contracts with strong bid writing and account management skills.Key Achievements:• Ranked No.1 in H1 - 2016 in sales by an increase of 15% YOY.• Ranked No.1 as Orange Samurai in Sales & People Development.

Egypt

Key Responsibilities: • Monitored sales team performance, providing effective training to help reach revenue and profit targets.• Monitored daily sales operations and served as informational and procedural resource to team members.• Audited team outputs and service delivery to achieve Quality Assurance goals.• Mentored and trained staff to drive productive goal setting and field sales objectives achievement.• Created and directed sales team training and development programs.• Worked collaboratively with team members, championing proven techniques for closing sales, cross-selling andup-selling.• Retained existing customers and substantially grew customer base, product line and sales volume.