Mohamed Hassanein Email & Phone Number

Al Qasim, Saudi Arabia

- Work as the third line of support based on the knowledge and experience of leading the technical team (6 technicians) and lead development, enhancing the first point of contact with Customers.- Monitoring and management of more than 60 virtual servers and more than 12 applications over the network (Attendance, AD Manager, AD Audit, Polycom infrastructure, Media Site, IP TV, HP Printing Solution, Paper Cut, Service Desk, Kaspersky (servers & client) …etc.).- Installing and managing (Active directory, securing DHCP, DNS, and Deploying OS over LAN and group policies…etc.).- Managing and maintaining virtual environment (VSPHERE) data center, which built over 16 blade physical servers by VMware VCenter 6.7.- Managing Backup solution (VEEAM) and Amazon DRS site.- Managing and monitoring 30, HP MFP through two printing solution systems (HP & Paper Cut).- Dealing with third-party companies for SLA contracts support.- Reporting to the IT manager, responsible for day-to-day maintenance, documentation, troubleshooting, and monitoring of information systems.- Received and prioritized support requests to maximize resource utilization.- Oversaw daily operations over 1000 customer account with a combined annual budget of $3000, 000.- Handling problem recognition, research, isolation, resolution, and follow-up, referring the complex problems to outside consultants or technical staff.- Participate in strategic plans, developing and implementing policies and procedures.- Conducted company-wide technology instruction, onboarding, and education.- Demonstrated familiarity with the latest hardware, software, and networking technology, as well as industry trends.- Working with executives to advice and plan for short-term and long-term IT system upgrade needs.- Responsible for the full project lifecycle, and managing the projects from initiation to closure.- Ensure that all projects delivered on time, within the scope, and within budget.

Riyadh, Saudi Arabia

1- deploying information systems, managing, and troubleshooting WindowsActive Directory, (GPOs), (DNS) , DHCP , Exchange server ,...etc.2- perform update and security patches for all systems .3- Infrastructure management to work through technologies(Microsoft, VMware , HP ,DELL, Veeam , Symantec ) .4- Monitoring, scheduling/running of system backups, system upgrades,preventative maintenance, hardware replacement, system troubleshooting,logs review, etc..5- Manage and insure daily tasks of endpoint security (Symantec).6- Work independently and as part of the ICT Operations Team to identifyroot cause issues and determine proper problem resolution.7- Liaise with vendors and other IT personnel for problem resolution.8- Support other teams for performance/ availability issues

Riyadh

Riyadh

1- Maintaining the configuration of the network equipment and services.2- Install and configure various system and application software, i.e., Microsoft servers, DNS, DHCP, Exchange, and Isa server, TMG server. VMware v Sphere, V center server.3- Possess strong VMware v Sphere administration experience in a Production environment with in depth Knowledge in VMware.4- Installing And Management cisco Switches & Routers.5- Installing and management Symantec Server.6- Upgrade and configure system software that supports infrastructure applications or Asset Management applications per project or operational needs.7- Troubleshooting system and network problems and diagnosing and solving Hardware/software faults.8- Managing the system protocols and also the back-ups.9- Perform periodic performance reporting to support capacity planning.

1- Supper visor for companies' maintenance (helpdesk).2- Installing And Management windows Server 2003, 2008.3- Installing And Management Exchange20074- Backup System.5- Configuration And Management Switch6- Installing And Management Wire Network 7- Solving troubleshooting for PC's Hardware and Software Maintenance.8- Study then reporting all IT deals.