Mohamed Hemdan Email & Phone Number

Badr City, Cairo, Egypt

• Ensures all employees organization-wide across all functions and locations are enabled to achieve their daily jobs through access to reliable technology, this includes but is not limited to:
• Everything related to the network infrastructure including but not limited to: internet connectivity, telecom infrastructure, security and firewalls, physical servers & virtualization.
• Everything related to systems infrastructure including but not limited to: operating system communication and… Show more
• Everything related to systems infrastructure including but not limited to: operating system communication and collaboration platform, ticketing systems and call centers.
• Everything data center related, cloud infrastructure hands on experience, as well as, hybrid cloud infrastructure.
• Hardware and other systems such as CCTV, access control, POS machines.

El Obour, Al Qalyubiyah, Egypt

• Broad knowledge of Information Technology and Cloud services.
• Skilled in Network Administration, Windows Server, SQL Server, System Administration,ERP administrator, Troubleshooting, incident analysis and recovery, evaluation and Technical support.
• Coordinates/assign tasks to the IT team and ensure all standard processes are in place and followed by the team.
• Provides 2nd level support, troubleshooting, and complex problem resolution on escalated issues.
• Coordinates… Show more
• Coordinates with vendors/external maintenance companies to perform maintenance or installations of new/existing equipment/services.

Maadi

• Configure internal systems
• Diagnose and troubleshoot technical issues
• Supervise the Operations team
• Upgrade the network infrastructure
• Install servers, devices,firewalls and Ip Telephony
• Train new system users and set up their accounts

• Responsible for Network LAN/WAN/WLAN and internet infrastructure patching and upgrades
• Responsible for general health and maintenance of Microsoft Windows operating systems and Active Directory.
• Responsible for antivirus servers kaspersky
• Responsible for general health and maintenance of private VMware infrastructure.
• Work with Service Desk provider to ensure optimal end user support
• Good analytical knowledge to diagnose and resolve issues with Hyperion… Show more

10th Of Ramadan, Sharjah, Egypt

• Determine the best solution based on the issue and details provided by end users
• Real experience with ticket and service management systems.
• Understand service management and working with the ticking systems
• Record events and problems and their resolution in logs
• Experience in supporting end users on a corporate network; specifically support involving Servers, Windows servers, Switches, Subnets, Routers, VLAN's, DNS, Network Shares, Network Storage, File/Print services… Show more
• Experience in supporting end users on a corporate network; specifically support involving Servers, Windows servers, Switches, Subnets, Routers, VLAN's, DNS, Network Shares, Network Storage, File/Print services.

10th Of Ramadan, Sharjah, Egypt

• Serve as the first point of contact for end users seeking technical assistance over the phone or email
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Managing and troubleshooting any end-user equipment printers, scanner and VC
• Troubleshooting LAN and Internet connectivity issues.
• Direct unresolved issues to the next level of support personnel
• Fair Windows server Knowledge