Manage a support team to provide first class support Provide as a lead on support and service issues, strategy and approach.Develop and grow a new post sales Service Management function Set clear objectives, evaluate progress and instill a high performance culture with focus on team work, Service excellence and ownership for resolving customer issues Set-up,Manage and improve standards and procedures within the team Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate Manage the team and individual performance, technical and skills development Encourage open communication between team members, Suggesting and driving forward ideas about how the team can work more effectively together Cascade business objectives and targets to the team Review daily priorities and take appropriate action to ensure results are achieved Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges Liaison with the internal functions including sales, product management, engineering, network operations, provisioning and other service functions Ensure high quality, up-to-date documentation exists for all service arrangements Ensure test labs are maintained to agreed standards and all relevant testing is documented Provide input into the company service strategy

• Administration, Secure and Implement Networks with Windows Server 2008.• Managing Domains and trusts with Active Directory, DNS, DHCP. • Securely Configure Internet with FortiGATE hardware firewall .• Secure and configure mails with EXCHANGE SERVER 2010. • Secure and configure mails with Office 365 ( Microsoft cloud ).• Making data Backup and Restore activities and Testing Backup.• Fully proficient at LAN building, and cable installation and testing.• Provide access to all employees, review analyze and modify access controls• Handle IT inventory and purchasing process.• Support users on all IT helps activities.

• Provide access to all employees, review analyze and modify access controls• Administration, Secure and Implement Networks with Windows Server 2008.• Managing Domains and trusts with Active Directory, DNS, DHCP. • Securely Configure Internet with ISA server 2006 and TMG 2010.• Secure and configure mails with EXCHANGE SERVER 2010. • Establishing & monitoring security measures i.e. Antivirus; Anti Spam etc….• Making data Backup and Restore activities and Testing Backup.• Fully proficient at LAN building, and cable installation and testing.• Working on DocuWare Archiving system as administrator.• Support all outdoor projects plans • Solve all customers’ problems remotely by VPN connections.

• Administration, Secure and Implement Networks with Windows Server 2003 .• Managing Domains and trusts with Active Directory, DNS, DHCP.• Implement Security Issues with Group Policies.• Securely Configure Internet in Local Networks with ISA servers.• Secure and configure mails with EXCHANGE SERVER 2003 - 2007.• Configuring and Troubleshooting Servers, Routers and Layer 2/3 Switches.• Managing & Monitoring Network Devices.• Making data Backup and Restore activities and Testing Backup.• Fully proficient at LAN building, and cable installation and testing.• Configure ADSL Routers, Access Point and WLAN.• Fixing network connections & responsible for Network administration.• Establishing & monitoring security measures i.e. Antivirus; Anti Spam etc….• Responsible for all software licensees (purchases, upgrading).• Handle IT inventory and purchasing process.• Support users on all IT helps activities.• Troubleshooting & Repair.• Monitoring & update inventory of all IT assists.• Solve Problems which’s faced the Employees' personal PC's.• Monitoring and Reporting Network Traffic.• Making day to day Backup policy.• Providing information on products and sales techniques to staff. • Assisting in sales training during the training, for example, case studies, role play.

• Configuring and Troubleshooting Servers, Routers and Layer 2/3 Switches.• Implementing, Monitoring, and Troubleshooting Firewall, IPS, ISA and other Network Security features.• Managing & Monitoring Network Devices.• Making data Backup and Restore activities.• Fully proficient at LAN building, and cable installation and testing.• Configure ADSL Routers, Access Point and WLAN.• Fixing network connections & responsible for Network administration.• Establishing & monitoring security measures i.e. Antivirus; Anti Spam etc….• Responsible for all software licensees (purchases, upgrading).• Handle IT inventory and purchasing process.• Support users on all IT helps activities.• Troubleshooting & Repair.• Monitoring & update inventory of all IT’s assists.• Solve Problems which’s faced the Employees' personal PC's.• Monitoring and Reporting Network Traffic.• Making day to day Backup policy.