Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction. I collaborate with product managers, engineers, designers, and marketers to understand the customer needs, the product features, and the value proposition, and translate them into compelling narratives that resonate with the target audience. I am currently pursuing a degree in mechanical engineering at Cairo University, where I am learning the fundamentals of design, analysis, and optimization of mechanical systems and processes. I enjoy applying my technical knowledge and problem-solving skills to various projects and challenges. I have also received multiple certifications from LinkedIn, such as Developing Your Emotional Intelligence and Building Rapport with Customers, that have enhanced my interpersonal and customer service skills. I am always eager to learn new things, improve my craft, and grow as a professional.