Adding value as a Corporate Sales Operations Manager by effectively managing and overseeing the portfolio of the organization's top 10 clients.Orchestrating enhanced efficiency and productivity within the sales team through strategic support in process optimization, measurement, tracking, and customized analytics for specific functional areas.Collaborating seamlessly with the Marketing department to refine lead qualification processes, analyze campaign performance, and deliver insightful reports through dashboards, thereby optimizing sales productivity and streamlining operations.Generating monthly content for executive presentations and board reporting, contributing to well-informed decision-making processes at the leadership level.Spearheading the comprehensive tracking of the sales funnel and operational metrics, providing regular insights to the business, and implementing effective techniques to enhance funnel performance under sales management.Actively participating in the onboarding and training of new sales talent, fostering a culture of continuous learning and development within the sales team.Fine-tuning customer segmentation strategies, contributing to territory management, and formulating plans to improve renewal and upsell processes, consequently expanding revenue opportunities.Conducting regular check-ins with Sales Managers, Sales Representatives, and other stakeholders in opportunity development, ensuring alignment with strategic plans, and promptly addressing any issues for internal review and resolution.Meticulously managing contract records to promote organizational transparency, ensuring contract compliance, and attaining key performance indicators (KPIs).

Managed a diverse insurance portfolio encompassing both Local and Multinational companies, specializing in Medical insurance.Oversaw and responded to all member correspondences, queries, and requests, ensuring a high level of customer satisfaction.Prepared invoices for subscriptions and managed the efficient processing of clients' payments, maintaining financial accuracy.Facilitated the issuance and revision of all new membership documents received from the business development department and independent associates.Executed thorough handling of insurance claims, involving meticulous document review and proactive follow-up with both the insurance company and clients.Effectively managed and resolved escalated complaints and inquiries, demonstrating proficiency in conflict resolution and customer satisfaction.Cultivated strong relationships with a portfolio of major clients, strategically securing client retention and fostering long-term partnerships.

Ensuring timely and accurate resolution of all complaints and requirements within specified deadlines.Proactively identifying areas within the business where improvements can be implemented to enhance overall efficiency and effectiveness.Efficiently handling escalated complaints and inquiries with a focus on prompt resolution and customer satisfaction.Collaborating with management to develop and implement policies aimed at optimizing performance and creating a conducive operational environment.Spearheading the preparation of invoices for subscription and diligently managing the receipt of payments on behalf of the insurer, maintaining financial precision.Managing the end-to-end process of insurance claim handling, including thorough document review and proactive follow-up with both the insurance company and clients for timely resolution.

Demonstrated proficiency in handling difficult and aggressive customers with a high level of professionalism, ensuring positive resolution and customer satisfaction.Efficiently managed escalated complaints and inquiries, employing effective resolution strategies to address issues promptly and maintain customer relations.Acted as the frontline representative for the business, handling new client inquiries with a focus on providing exemplary service and creating a positive first impression.Oversaw all member correspondences, queries, and requests, ensuring timely responses and a high standard of customer care.Executed comprehensive claim handling processes, including meticulous document review and proactive follow-up with both the insurance company and clients to ensure timely and satisfactory resolution.