Mohamed Muriidi Email and Phone Number

Ensured exceptional customer experiences by:• Effectively addressing passengers' inquiries, concerns, and complaints• Providing timely and accurate information on schedules, ticketing, and travel arrangements• Assisting with ticket sales and reservations• Offering personalized assistance to visually and mobility impaired passengers• Clear communication and supportive approach to remove barriers during their journey• Delivering accessible and considerate services to enhance their travel experiences• Maintained a friendly and approachable demeanor• Handled challenging situations with professionalism and empathy• Contributed to maintaining a positive and efficient service environment• Utilized strong communication and problem-solving skills• Aimed to enhance passenger satisfaction and uphold the company's reputation for top-notch service.

I upheld a high standard of professionalism and maintained a secure environment while managing gate operations, investigations, and ensuring the safety of passengers by preventing accidents and injuries and verifying ticket.My role as an ATG operator is to ensure the safety of all passengers traveling through the station and also to ensure that all the passengers are traveling with the correct form of ticket. It is to also be available for the needs of passenger that require information about train times and the locations they are heading to.