Managed In-House IT Systems: - Serving as the primary contact for end-users, addressing inquiries and troubleshooting diverse technical issues.- Applying analytical skills to diagnose and resolve complex IT issues, ensuring customer satisfaction.- Ensured peak IT performance through proactive maintenance, resolving issues on time.- Oversaw network infrastructure, making sure data transferred smoothly across different locations.- Maintained updated network documentation, enhancing transparency and knowledge sharing.- Managed peripherals, enhancing compatibility and performance.- Maintain/manage telephone switch digital/analog and VOIP.

Currently enrolled as a Java coding bootcamp student at Tech Elevator.