Mohamed Sabry Email and Phone Number

Overview:As ICT Cloud Program Director, I play a crucial role in driving the successful implementation and management of Core & Cloud-based initiatives within the organization. My role requires a combination of technical expertise, strategic vision, and strong leadership skills to ensure alignment with business objectives and the efficient utilization.Responsibilities:- Strategic Planning: - Develop and execute a comprehensive Core & Cloud strategy aligned with the organization's business goals. - Define clear objectives, milestones, and KPIs for core & cloud initiatives.Identify opportunities to leverage cloud technologies for innovation, cost savings, and competitive advantage.- Program Management: - Lead and oversee the execution of core & cloud projects from initiation to completion. - Establish project governance frameworks, and processes to ensure effective project delivery. - Monitor project progress, identify risks, and implement mitigation strategies to ensure on-time and within-budget. - Coordinate with cross-functional teams.- Resource Allocation: - Allocate resources, including budget, manpower, and infrastructure, to support projects effectively. - Optimize resource utilization and cost efficiency across core & cloud platforms and services. - Evaluate and select cloud service providers and vendors based on project requirements and performance criteria.- Stakeholder Engagement: - Collaborate with senior management, department heads, and key stakeholders to gain buy-in and support. - Communicate project updates, risks, and recommendations to stakeholders in a clear and concise manner.- Technology Innovation: - Stay abreast of emerging core & cloud technologies, trends, and best practices. - Evaluate new tools, platforms, and services to enhance the organization's core & cloud capabilities. - Drive innovation and process improvements through the adoption of cloud-native solutions and - DevOps practices.

Leadership and Management:- Provide strategic direction and leadership to the service delivery team.- Develop and implement plans, policies, and procedures to ensure efficient and effective service delivery operations.- Build and manage a high-performing team, including hiring, training, and performance management.Client Relationship Management:- Serve as the primary point of contact for key clients in the region.- Build and maintain strong relationships with clients, understanding their needs and ensuring service delivery meets or exceeds expectations.- Actively engage with clients to identify opportunities for service improvement and expansion.Service Delivery Operations:- Oversee the end-to-end delivery of services, ensuring timely and accurate execution.- Monitor service delivery metrics and KPIs to track performance and identify areas for improvement.- Implement best practices and standards to optimize service delivery processes and workflows.Financial Management:- Develop and manage the service delivery budget for the region, ensuring financial targets are met.- Identify opportunities for revenue growth and cost optimization while maintaining service quality standards.Risk Management and Compliance:- Ensure compliance with relevant regulations, standards, and contractual obligations.- Identify and mitigate risks to service delivery operations, proactively addressing issues as they arise.

Project Management: - Lead a team of project managers and technical specialists to execute on cloud and digital services projects from initiation to closure. This includes defining project scope, developing project plans, allocating resources, and managing project budgets.Client Relationship Management:- Serve as the primary point of contact for clients within the region, building and maintaining strong relationships to understand their needs, address concerns, and ensure overall satisfaction with our services.Team Leadership:- Provide leadership and guidance to the regional delivery team, fostering a collaborative and high-performance culture. Mentor team members, conduct performance evaluations, and identify opportunities for skills development and training.Resource Allocation:- Work closely with resource managers to allocate staff and resources effectively across projects, ensuring optimal utilization and alignment with project requirements.Quality Assurance:- Implement and enforce quality assurance processes and standards to ensure that deliverables meet or exceed client expectations and industry best practices.Risk Management:- Identify potential risks and issues associated with project delivery and take proactive measures to mitigate them. Develop contingency plans and escalate issues as needed to ensure timely resolution.Continuous Improvement:- Drive continuous improvement initiatives to enhance service delivery processes, methodologies, and tools. Gather feedback from clients and internal stakeholders to identify areas for improvement and implement appropriate solutions.Performance Monitoring and Reporting:- Establish key performance indicators (KPIs) to monitor the performance of the regional delivery team and track progress against project goals. Prepare regular reports for senior management highlighting project status, key metrics, and areas for improvement.

Project Planning:- Develop detailed project plans, including schedules, resource allocation, and budgets, in collaboration with internal teams and clients.Stakeholder Management:- Serve as the main point of contact for clients, maintaining strong relationships and managing their expectations throughout the project lifecycle.Resource Management:- Coordinate resources, both internal and external, to ensure they are allocated effectively to meet project objectives.Risk Management:- Identify potential risks and develop mitigation strategies to minimize their impact on project delivery.Quality Assurance:- Monitor project progress and ensure that deliverables meet quality standards and client requirements.Budget Management:- Track project expenses against budget and provide regular financial reports to stakeholders.Change Management:- Manage changes to project scope, schedule, and budget, ensuring that all stakeholders are informed and aligned.Documentation:- Maintain accurate project documentation, including project plans, status reports, meeting minutes, and other relevant records.Issue Resolution:- Address any issues or conflicts that arise during the project and escalate as necessary to ensure timely resolution.Post-Implementation Review:- Conduct post-project reviews to identify lessons learned and areas for improvement, both internally and with the client.

-Lead the architecture and design efforts for complex software solutions, ensuring scalability, reliability, and performance.-Collaborate with stakeholders to understand business requirements and translate them into technical solutions.-Define technical strategies and roadmaps to guide the development team throughout the project lifecycle.-Provide technical leadership and mentorship to development teams, ensuring adherence to architectural principles and coding standards.-Conduct architecture reviews and provide recommendations for improvements.-Evaluate new technologies and tools to support continuous innovation and improvement.-Work closely with project managers, business analysts, and other stakeholders to ensure successful project delivery.-Participate in pre-sales activities, including solution presentations and proposal development.

-Lead the architecture and design efforts for complex software solutions, ensuring scalability, reliability, and performance.-Collaborate with stakeholders to understand business requirements and translate them into technical solutions.-Define technical strategies and roadmaps to guide the development team throughout the project lifecycle.-Provide technical leadership and mentorship to development teams, ensuring adherence to architectural principles and coding standards.-Conduct architecture reviews and provide recommendations for improvements.-Evaluate new technologies and tools to support continuous innovation and improvement.-Work closely with project managers, business analysts, and other stakeholders to ensure successful project delivery.-Participate in pre-sales activities, including solution presentations and proposal development.

-Oversee the functioning of the NOC, which is responsible for monitoring and maintaining an organization's network infrastructure.-Ensuring the smooth operation of the Network Operations Center, which involves monitoring, managing, and maintaining the organization's network infrastructure to ensure optimal performance, uptime, and security. They lead a team of network engineers and technicians, ensuring efficient workflow, timely issue resolution, and adherence to service level agreements (SLAs). The NOC -Collaborates with other departments to implement network upgrades, enhancements, and security measures.-Plays a crucial role in ensuring the reliability, security, and performance of an organization's network infrastructure. By leading a skilled team and implementing robust processes, they contribute to the overall success of the business operations.-Lead and manage a team of network engineers and technicians.-Provide guidance, coaching, and mentorship to team members.-Foster a collaborative and high-performance work culture within the NOC.-Oversee the monitoring of network infrastructure, including routers, switches, firewalls, servers, and other network devices.-Ensure proactive identification and resolution of network issues to minimize downtime and disruptions.-Develop and implement monitoring tools and processes to enhance network performance and reliability.-Interface with network equipment vendors and service providers to procure hardware, software, and support services.-Manage vendor relationships, contracts, and service level agreements.-Identify opportunities for process improvement, automation, and efficiency gains within the NOC.-Implement best practices and industry standards to enhance network operations.

-Develop and implement incident management policies, procedures, and protocols to ensure timely and effective response to incidents.-Lead incident response teams, coordinating efforts to investigate, diagnose, and resolve incidents in a timely manner.-Analyze incident data to identify trends, root causes, and areas for improvement.-Work closely with cross-functional teams to prioritize and address critical incidents.-Establish performance metrics and KPIs to monitor and evaluate the effectiveness of incident management processes.-Develop and deliver training programs to educate staff on incident management best practices.-Collaborate with IT teams to ensure systems and applications are monitored for performance issues and vulnerabilities.-Drive continuous improvement initiatives to enhance incident management processes and capabilities.

-Technical Leadership: Provide technical leadership and guidance to a team of engineers. Mentor junior engineers and assist in their professional development.-Project Management: Lead technical projects from conception to completion. Develop project plans, allocate resources, and ensure that projects are delivered on time and within budget.-System Design and Architecture: Design and architect complex technical solutions that meet the organization's requirements. Evaluate existing systems and propose enhancements or upgrades as needed.-Technical Support: Provide technical support and troubleshooting assistance to resolve complex issues. Work closely with the support team to ensure timely resolution of customer issues.-Technology Evaluation: Stay abreast of emerging technologies and trends in the industry.-Evaluate new technologies and tools to assess their potential impact on the organization.-Collaboration: Collaborate with cross-functional teams, including software developers, system administrators, and project managers, to ensure seamless integration of technical solutions.-Documentation: Create and maintain technical documentation, including system diagrams, architecture documents, and standard operating procedures.-Quality Assurance: Ensure the quality and reliability of technical solutions through rigorous testing and validation processes. Implement best practices for quality assurance and quality control.-Compliance and Security: Ensure compliance with industry standards and regulations.-Implement security best practices to protect the organization's data and systems from security threats.-Continuous Improvement: Identify opportunities for process improvement and optimization. -Implement measures to enhance efficiency, scalability, and reliability of technical systems.