Mohamed Saeid Email and Phone Number

Responsibilities :1. Provide required analytics reports to finance department & sales management. 2. Conduct initial & ongoing end user training 3. Develop custom CRM reports and dashboards as requested.

Responsibilities :1. Leading and mentoring Technical Support Team, performing scheduled staff reviews.2. Communicating and adhering to new procedures, policies and goals. 3. Monitoring queues and assisting with daily goals and conducting quality control to reduce errors. 4. Establishing, recommending and implementing policies to ensure quality, timely and efficient design of Customer oriented services. 5. Working effectively with other teams implementing strategies to increase profitability, productivity and overall client experience. 6. Auditing customer accounts to ensure accuracy of information. 7. Handling escalated issues from customers.

Responsibilities :1. Train new hires on the company systems. 2. Train new hires on how to handle customers on call according to soft skill course. 3. Technical training on networking troubleshooting. 4. Working effectively with other teams implementing strategies to develop peer mentor phase.

Responsibilities :1. Follow up and make scheduled call backs to customers when necessary. 2. Identify and escalate priority issues per Client specifications. 3. Follow standard processes and procedures to solve customer problems. 4. Handle customer requests according to company Process and record call transactions using a computer and designated tracking software.