Mohamed Samir Email & Phone Number

Cairo, Cairo Governorate, Eg

-Social media scan through scanning all social media platforms to know themarket around us - Doinginterviews Lucky consumers to know their usage habits to improve and likes, dislikes.- Mystery Shopping through onsite visits to know the customer experienceInternal and external recruiting through Phone calls or snowball for differentprojects (IDI’S, Focus groups, testing new program, etc.-Conduct SEC to know our users to give them their needs-Gridding calls and IDI’s… Show more -Social media scan through scanning all social media platforms to know themarket around us - Doinginterviews Lucky consumers to know their usage habits to improve and likes, dislikes.- Mystery Shopping through onsite visits to know the customer experienceInternal and external recruiting through Phone calls or snowball for differentprojects (IDI’S, Focus groups, testing new program, etc.-Conduct SEC to know our users to give them their needs-Gridding calls and IDI’s and then get it’s analysis-Prepare final report in every project by doing Analysis Show less

Qesm El Maadi, Cairo, Egypt

-Monitoring and Validating Customer Rating - New Captains Sign off - Missed %of booking - Cancellation of rides - CST Complains action flowAction plan for low rating drivers to avoid terminating them-Fullfill the planning team needs to cover the whole week rides by cooperatingwith corprates-Reporting: Low rating Validation and actions need to be taken - Missed %Validation and action to be taken - Captains performance and report a list whoneed to be replaced or… Show more -Monitoring and Validating Customer Rating - New Captains Sign off - Missed %of booking - Cancellation of rides - CST Complains action flowAction plan for low rating drivers to avoid terminating them-Fullfill the planning team needs to cover the whole week rides by cooperatingwith corprates-Reporting: Low rating Validation and actions need to be taken - Missed %Validation and action to be taken - Captains performance and report a list whoneed to be replaced or coached - how many busy every corprate give us perweek and report their captians rates to the company to replace or coach fromtheir side Show less

Started at as a Live streaming Team Leader and i was responsible for:1. Broadcasters performance and pushed them to achieve their target2. Handling broadcasters issues and every high value host have an accountmanager3. Responsible for overseeing the daily activities of the team4. Set rules & Guidelines for normal users - agencies - influencers and has thebest deals with them5. Daily/weekly meeting and feedback with the CEO6.Create content for normal users -… Show more Started at as a Live streaming Team Leader and i was responsible for:1. Broadcasters performance and pushed them to achieve their target2. Handling broadcasters issues and every high value host have an accountmanager3. Responsible for overseeing the daily activities of the team4. Set rules & Guidelines for normal users - agencies - influencers and has thebest deals with them5. Daily/weekly meeting and feedback with the CEO6.Create content for normal users - agencies - influencers to attract the usersand bring New VIP'S by following up trend topics and attractive events7. Always make sure to have new agencies and influencersLead & managed a versatile team of 20 individualslead the Sales team beside the host team and iwas i responsible for:1.Built the team from scratch, Achieved the highest revenue after three months2.Monitored and supervised sales team3.Set Monthly Target Show less

Cairo, Egypt

-High level escalation specialist-Ensuring partners satisfaction while answering any question that comes yourway-Delivered High - Quality service across multiple support platforms ( Email - ChatPhone calls)-Responsible for drivers ( Supply Hours, Documents, Payments)

Cairo, Egypt

-Handling Many Projects in different segments including ( Telecom - NetworksBrand and ads Testing)-Communicate with clients directly to give them the reports about the project.-Conduct SEC for our clients need criteria for our Focus groups / IDI'S-Bring new recruiters to the company