Responsible for completing the IT transition project in Egypt to Eni ICT systems by September 30th, 2024. Ensure smooth and safe integration to accommodate all IT Neptune resources to Eni Egypt subsidiary (IEOC Production B.V.) as part of the global transition into Eni.

• Plan, organize, direct, control and evaluate the operation of information technology and security systems. Develop and implement all IT policies, procedures and manage the information & telecom systems locally.• Incident, Request, Change and Escalation processes, ensuring high levels of Performance in these processes, accurate reporting and establishing service improvement activities when required.• Manage all installation and maintenance of the organization's local area network hardware/so ware.• Deliver excellent Audio-Visual support, ensure meeting rooms technology are maintained to high standards and routinely checked to ensure high levels of availability.• Responsible for setting up security parameters and policies, ensuring that patching and anti-virus updates are carried out promptly and effectively.• Ensure that training services are in place to educate staff on how to use all collaboration technology tools effectively.• Monitor all practices for data protection, internet use, e-mail, networks security and all local IT resources.• Fixing any reliability issues, tracking IT service metrics, managing budgets and helping for getting services delivered to clients.• Plan and evaluate all IT projects related to the country activities Participate in all global meetings regarding IT activities in Egypt. • Responsible for all data backup, restores in regular basis. Monitor all local inventory of HW/SW and resources.• Present IT activities reports in regular bases and different formats. • Member of the leadership team (LT) within Neptune Energy Egypt • Member of the Duty Manager as IT coordinator role• Manage the IT service support locally.

• Develop and implement all IT policies, procedures and manage the ICT systems locally.• Plan, organize, direct, control and evaluate the operation of ICT and security systems. • Constructing and implementing plans to ensure the company resources continues to operate smoothly• Working closely with the global IT department to assess the growth needs and maintenance of the company’s ICT resources.• Accurate reporting and establishing service improvement activities when required.• Manage all installation and maintenance of the organization's local area network hardware/software.• Deliver excellent Audio-Visual support, ensure meeting rooms technology are maintained to high standards and routinely checked to ensure high levels of availability.• Responsible for setting up security parameters and policies, ensuring that patching and anti-virus updates are carried out promptly and effectively.• Ensure that training services are in place to educate staff on how to use all collaboration technology tools effectively.• Monitor all practices for data protection, internet use, e-mail, networks security and all local ICT resources.• Plan and evaluate all IT projects related to the country activities. • Participate in all global meetings regarding IT Egypt activities.• Responsible for all data backup, restores in regular basis. • Monitor all local inventory of HW/SW and resources.• Present IT activities reports in regular bases, in different formats.• Member of the leadership team (LT) within Engie Egypt• Member of Duty Managers as IT coordinator role• Manage the IT service support locally.

• Provide effective leadership, supervision and a safe work environment within the ICT department. • Priorities work to meet outcomes, monitor workloads, review progress of projects and provide feedback where necessary to staff members.• Installation and configuration of new hardware and software systems• Develop and maintain the systems architecture. • Defining standards and protocols for data exchange, communications, interconnection of network information systems.• Develop and maintain system recovery plans in the event of power failure, damage to systems.• Facilitate the correction of any system failures (users & servers)• Oversee the development, maintenance and communication of system documentation, policies & procedures.• Maintain network switching infrastructure to a high standard performance.• Perform software/firmware updates.

• Provide first point of IT Support contact for all GDF staff. • Installation and configuration of new hardware and software systems• Develop and maintain the systems architecture within the company.• Develop and maintain system recovery plans in the event of power failure, damage to systems.• Facilitate the correction of any system failures (users & servers)• Oversee the development, maintenance and communication of system documentation, policies & procedures.• Maintain network switching infrastructure to a high standard performance.• Assisting staff or clients through a series of actions, either face to face; email or over phone to help set up systems or resolve issues. • Troubleshoot technical issues to resolution and/or escalate to supplier or partner organizations as required. • Log all incidents and service requests in GDF designated Helpdesk system. • Manage Helpdesk tickets, planning and prioritizing to minimize backlog and ensure operational efficiency.• Ensure system and data security is maintained at a high standard, ensuring the integrity of the GDF network is not compromised. • Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner.• Monitor performance of GDF systems, ensuring issues are appropriately escalated

• Looking after the ICT Department in Saipem Egypt in terms of monitoring the technical support and service delivery. • Provide all ICT service to onshore and offshore remote sites.• Provides layer 2 technical support; troubleshooting network and other IT related problems; maintaining workstation and LAN performance to all Information Technology related activities.• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.• Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received• Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.• Trains and orients staff on use of hardware and software.• Performs upgrades on ICT systems based on HO ICT department decisions.• Assesses functional needs to determine specifications for purchases.• Assists in maintaining LAN/WAN records as appropriate, telephone systems cable.• Ensure the company policies, procedures, and codes of conduct are followed at all times.• Initiate effort beyond the typical work day, where the tasks require additional commitment.• Perform other duties as requested by direct & dotted reporting line managers.• Develop and maintain installation and configuration procedures.• Install, troubleshoot and maintain end-point protection on servers and PCs through the organization.• Perform daily system monitoring, verifying the integrity and availability of all Microsoft Systems, such as server resources.• Perform daily backup operations, ensuring all required file systems and data are successfully backed up to the appropriate media and replicated or sent off site as necessary.

• Implement and deliver all the IT infrastructure required for 2 power plant projects in Suez and Ismailia. The IT and communication in both power plants were delivered as turnkey solution in terms of connectivity among 5 buildings in each power plant.• Build and design the data room architecture setup with all passive components, including all the installation of operating systems, configuration of servers.• consulting with clients, coordinating projects teams, monitoring team progress, making sure the projects are implemented in due time, and solving technical issues.

• Responsible for the oil and gas IT solutions and projects implementations • Provide technical support for all Microsoft platforms (users & servers side) and provide turnkey projects to our company clients.