Mohamed Ali Email & Phone Number

Riyadh, Sa

Khartoum State, Sudan

●My modifications and assistance in getting all of the company's equipment and systems (computers, printers, projectors, etc.)up and running efficiently helped our company close a 200-million-euro agreement with a Saudi investor.● assessing and resolving technical issues for a "leading" company in cotton processing and gin.● Contact with the company's networking providers, spare parts suppliers, and electronic component vendors.● Managing and scheduling company meetings, as well as creating meeting reports.

Khartoum, Khartoum State, Sudan

● My contribution to the team has resulted in a 30% boost in productivity for the sales team, resulting in extra revenue of $52,000 USD. Additionally, I supported pre-sales activities by preparing technical presentations and addressing customer inquiries, contributing directly to sales success.● By visiting the site or remotely, I provide software installation, configuration, database setup, and troubleshooting. I also engage with potential clients to demonstrate technical capabilities and guide them through the value our solutions can bring to their operations.● Providing training sessions to IBCO Tech’s clients and their teams, and explaining all system features.● Worked with ECM software called “Laserfiche” which is used for automating all the manual processes and streamlining them into an elegant digital workflow.

Khartoum, Khartoum State, Sudan

● Created a Budgeting system for University Faculties using ASP.NET and SQL server as the database for the system.● Learned how to work with Microsoft Visio to set up business processes and diagrams.

● My contribution with the team has led SyberPay to become a top three ranking customer support for an online payment solutions company in Sudan.● Handling phone calls and messages from customers and solving their problems.● Provide training to the new employees and trainees.● Assisting the Quality Assurance team in achieving optimum customer satisfaction.