• Planned & led employee communication & engagement initiatives that supports Vodafone’s transformation in line with its purpose, strategy & culture• Owned and controlled the department's budget spendings• Acted as the Internal Communications Group SPOC for Vodafone Egypt and cascading needed global communications & initiatives• Partnered with Group Internal Communications on change management communication plan for Vodafone Egypt• Partnered with various stakeholders & leadership team in developing and implementing communication plans for year-round projects as well as consulting & advising on how to manage culture change & reduce change risks• Evaluated the projects implemented through annual employee engagement survey and take actions accordingly on the upcoming projects• Ensured maximum reach to our employees through management and governance of Internal Communications Channels (Internal Branding, Employee App, News and Social Network Applications, Digital Signage, Landing Page and other digital channels) • Managed and supported in the delivery of companywide events • Managed Vodafone’s brand internally and ensuring that all communicated initiatives are in line with the brand guidelines

• Developed & maintained competency framework for KidZania Egypt (Core & Functional – Non Technical - Competencies)• Contributed in the establishment of KidZania Cairo’s training academy (University of KidZania)• Designed, implemented and reviewed the performance management system• A master trainer, coach and mentor for junior trainers• Designed, developed & conducted soft skills & technical programs• Designed training forms, templates, action plans, processes, analysis and reports as needed & assisted in the training plan formulation, implementation and evaluation• Developed & implemented new employee onboarding program• Planned, implemented and coordinated employee engagement and belonging programs• Managed day-to-day HR operations

• Conducted Soft Skills Training Programs including: Induction Program, Managerial Excellence & Effective Supervision.• Prepared soft skills course materials as needed and find new techniques and skills to be taught to the employees.• Assisted in the training plan formulation and implementation.• Analyzed training evaluation and issued training reports.

• Contributed in the integration process between Precision Drilling Egypt and Weatherford.• Managed the communication process between the HR Department and other departments.• Managed the medical insurance system and act as a focal point.• Managed the Filing system and Database for all employees.• Contributed in the hiring and resignation procedures and handle all the paperwork needed.• Issued monthly reports of all employees to HR Manager.• Contributed in the hotel and travel ticket booking process for expats.

• Maintained excellent knowledge of Etisalat products and services to satisfy corporate accounts’ needs. • Achieved monthly targets by closing profitable deals with key accounts. • Conducted regular visits to corporate accounts to ensure customers satisfaction.