Mohamed Ali Email & Phone Number

Berlin, Germany

• Worked on-site, exclusively for N26 GmbH client
• Execution of internal processes and reporting to German authorities
• Screened suspicious accounts for compliance with laws and regulations for the prevention of money laundering
• Evaluated cases and it classified them as suspicious categories
• Made recommendations on further actions to be taken as part of our enhanced due diligence

Berlin Area, Germany

• Led MENA market Business Support Team with more than 30 employees
• Developed strategies to ensure the best Customer Reviews and Satisfaction
• Coached each team member to enhance their KPIs
• Analysed which product features have the least client satisfaction
• Worked side by side with sales team to develop our product knowledge pool
• Led more than 60 interviews during hiring process for MENA, EMEA teams

Berlin Area, Germany

• “Started as a Content Moderator, applied social media policies to reported content. Promoted to Team Lead in under six months”Operations Team Lead on Facebook Account
• Took responsibility for professional development and disciplinary measures for MENA & German markets
• Managed and coached a team of 20 employees
• Ensured internal service level objectives and quality factors
• Managed daily business figures with the operation lead on a constant basis to guarantee adherence to the required criteria for achieving KPIs
• Reported & analysed daily figures and set an action plan for outliers

Berlin Area, Germany

• Working on automated queue from reported contents

Berlin Area, Germany

• Telephone support for automotive customers
• Acceptance and processing of emergency calls and information requests for premium customers in Germany and Middle East.

Berlin Area, Germany

• Liaising between accommodations and customers to resolve issues via phone and email
• Supporting colleagues with peer learning, and being open to feedback from others
• Positively participating in company events, and in weekly team meetings

Berlin Area, Germany

• Participated in trade fair for "Logistics and transportation 2013"
• Competitive eanalysis of exhibitors in trade fair of Transport and Logistics in Munich in 2013
• Create different ideas for the next trade fair
• Development of online B2B Magazine
• Approach ideas to emotional appeal of DB Schenker Rail AG Brand
• Development of internal communication tools

Cairo, Egypt

• Applying sales concepts through first class POS for first class customer
• Mobile devices sales policy
• Trade fair and sales event
• Customising mobile devices on point of sales
• Arranging new mobile devices show room days with marketing department
• Coordinate & implementing giveaways policy of promotions

Cairo Governorate, Egypt

• Replying customer inquiries and requests
• Handling customer complaint
• Up selling value added services / global rotation

Smart Village, Giza, Egypt

• Tele - Sales on behalf of Net One International ( Orlando, USA) targeting Arab customers in the USA
• Sold international and long distance calls

Master'S Degree, International Business

Activities and Societies: International Marketing, Leadership and Change Management, Intercultural Management, International Project.

International Management Certificate, Mba International Management Courses

Part of MBA International Management Studies

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Bachelor in Management

High School, Regular/General High School/Secondary Diploma Program

Activities and Societies: singing in school Coral High School