As an App Support Sr.Specialist at SmartPan Egypt, I provide support and training to customers on enterprise resource planning (ERP) applications, SQL installation and configuration, and internet information services (IIS). I also install, maintain, and repair computer hardware and software, and POS cashier and related devices. I have a Bachelor's Degree in Tourism and Travel Services Management from Future Academy, and I am proficient in 2nd line support and database management.Before joining SmartPan Egypt, I worked as a Technical Team Manager at Fit System, and as a Technical Support at Nova Unlimited Engineering, where I gained valuable experience in supporting and training customers on various technical issues and solutions. I also led and supervised a team of technical support specialists, ensuring quality and timely service delivery. I am passionate about learning new technologies and improving my skills, and I enjoy collaborating with diverse and talented colleagues. I value customer satisfaction, innovation, and excellence, and I strive to contribute to the organization's vision and goals.