Mohamed Galal Email and Phone Number

Strategic Oversight: Led the credit collection department, implementingdata-driven collection strategies that reduced delinquency rates for ourclients from 25% to 17% through targeted recovery approaches.Conducted revenue analysis by cost center, enabling informeddecisions on department investments and closures.Team Leadership & Development: Managed and coached a team of 60+employees, including operations managers, supervisors, agents, andcollectors.Created a quarterly performance matrix and commission analysis toalign team incentives with profit goals.Compliance & Risk Management: Ensured compliance with regulatorystandards, conducted risk assessments on high-value accounts, andimplemented tailored repayment solutions to maximize debt recovery.Regularly reviewed and adjusted strategies based on performancereports, P&L figures, and financial analysis.Revenue Growth & Client Acquisition: Secured five new contracts withprominent clients, including Fawry Micro-Finance, Bank Misr, CP Plus,AkzoNobel, and Mabe Company, enhancing business growth acrossEgypt and the Middle East.Developed and presented sales proposals, leading to successfulnegotiations and contract agreements.Data-Driven Reporting: Developed daily, monthly, and annualcomprehensive financial reports on revenue, expenses, and cash flow toinform management and support strategic decisions. Monitored teamperformance through customized reports, enhancing overall collectionefficiency according to every client metrics.

Sales Area ManagerOrange1. Sales Strategy and Planning:Developing and implementing effective sales strategies and plans alignedwith overall company objectives.Setting and monitoring sales targets for the assigned area.Analyzing market trends and identifying growth opportunities.2. Team Management:Recruiting, hiring, and training a high-performing sales team.Providing ongoing coaching and mentoring to the sales team.Motivating and inspiring the team to achieve sales goals.Evaluating team performance and taking corrective actions as needed.3. Customer Relationship Management:Building and maintaining strong relationships with key customers andchannel partners.Resolving customer issues and complaints promptly and effectively.Identifying and addressing customer needs and preferences.4. Sales Execution and Monitoring:Overseeing the day-to-day sales activities of the team.Monitoring sales performance and identifying areas for improvement.Analyzing sales data to gain insights and make data-driven decisions.Tracking key performance indicators (KPIs) to measure success.5. Reporting and Forecasting:Preparing regular sales reports and forecasts.Sharing insights and recommendations with senior management.

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