Mohamed Maatouk Email & Phone Number

Dubai, Ae

United Arab Emirates

Dubai

• Managing a portfolio of HNW members and developing strong relationships with them by targeting lifestyle recommendations• Training new Lifestyle Managers on the company Standard Operating procedures• Conducting weekly workshops on motivating team members to increase sales and ensure efficiency• Updating them with business performance, new initiatives and other pertinent issues.• Developing and securing new suppliers for lifestyle services• Business development: identifying… Show more • Managing a portfolio of HNW members and developing strong relationships with them by targeting lifestyle recommendations• Training new Lifestyle Managers on the company Standard Operating procedures• Conducting weekly workshops on motivating team members to increase sales and ensure efficiency• Updating them with business performance, new initiatives and other pertinent issues.• Developing and securing new suppliers for lifestyle services• Business development: identifying regional supply requirements to match the market demands.• Securing new contracts with luxury hotels and restaurants to grow our portfolio• Managing listing processes for new supplier and internal reports• Conducting performance reviews for existing team members. Show less

Dubai

•Learn the background of assigned VIPs and all the global services the company can offer to them.• Build a profile for all new VIP customers and and keep a strong rapport with all VIP’s in the portfolio.• Taking general and complex briefs from members over the telephone and via email.• Execute and own all type of enquires received for card, travel and lifestyle by implanting Amex standards with overseeing the activity to ensure completion to the satisfaction of the customer.•… Show more •Learn the background of assigned VIPs and all the global services the company can offer to them.• Build a profile for all new VIP customers and and keep a strong rapport with all VIP’s in the portfolio.• Taking general and complex briefs from members over the telephone and via email.• Execute and own all type of enquires received for card, travel and lifestyle by implanting Amex standards with overseeing the activity to ensure completion to the satisfaction of the customer.• Helping travel colleagues and other departments within the jobs outside of immediate areas of expertise where required.• Developing knowledge of suppliers and destinations through desk research, study of specialist consumer and industry publications, industry networking, and regularly update travel colleagues including formal training sessions• Manage the portfolio of UHNWI and maximize sales and revenue by providing and offering engagement plans and proactive approach using various sales techniques such as (SPIN ,ROPE etc ). Show less

- Leading the company Back Office (orders confirmation, payment confirmation, refunds, coupons, fraud and disputes …… etc.)- Leading the follow up team (Hiring, training, forecasting, appraisals, etc…)- Creating and managing the employee scheduling according to the Business needs. - Maintaining and developing the team Performance via a quarterly business development plan.- Conducting briefing and Liaise with other departments of the team concerns (HR, finance marketing buying… Show more - Leading the company Back Office (orders confirmation, payment confirmation, refunds, coupons, fraud and disputes …… etc.)- Leading the follow up team (Hiring, training, forecasting, appraisals, etc…)- Creating and managing the employee scheduling according to the Business needs. - Maintaining and developing the team Performance via a quarterly business development plan.- Conducting briefing and Liaise with other departments of the team concerns (HR, finance marketing buying etc..).-Investigating and solving customers' challenges, which may be complex or long-standing problems that have been passed on by customer service assistants.- Issuing refunds or compensation to customers.-Effectively interact with production and development teams to maintain product supply and help introduce new product and ideas-Maintain and Development the relationship with key suppliers, distributor, clients Show less

• Respond to member requests efficiently and in a time bound manner, whilst ensuring members receive quality, reputable suppliers in addition to comparing costs with a view to providing the best possible rates available.• Respond to member calls & emails, cross checking their member status and operating under the guidelines of each corporate & private member account. • Taking care of our VIP members villas and apartments utilities: supplier contracts and maintenance, landlords etc…•… Show more • Respond to member requests efficiently and in a time bound manner, whilst ensuring members receive quality, reputable suppliers in addition to comparing costs with a view to providing the best possible rates available.• Respond to member calls & emails, cross checking their member status and operating under the guidelines of each corporate & private member account. • Taking care of our VIP members villas and apartments utilities: supplier contracts and maintenance, landlords etc…• Respond to their requests, travel arrangements, itineraries, flights, hotels, sold out events etc…• Arrange and Manage leisure and Entertainment various Facilities for our VIP members • Actions requests and communicate with members on all requests within a 24 hr time frame. • Source and evaluate new suppliers, checking for references, web site, reputation & costs prior to offering to members. • Maintaining good relationship with existing suppliers in many fields (Governmental departments, Oil and Gas Industries, Banks, Hospitals, Clinics, Insurance Companies, Tour Operators, Hotels…) via meetings, telephone calls and e-mails, and developing the Database.• Update the CRM system daily both on suppliers and member cards ensuring full and concise information is shared.• Take payments for services on behalf of the member.• Keep a personal log of all transactions taken on a daily basis for audit purposes. • Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development. • Act immediately on any individual complaint and communicate to the Operations Manager if necessary. Show less

•Welcoming all VIPs guest coming to the Hotel and trying to exceed their expectations by satisfying their needs•Handling arrivals follow up with all concerning Departments for any special requests, arrangements.•Conducting site inspection for all VIPs, Tour operators and delegations assist Protocol•team and guest relations team.•Builds a rapport with the in-house guests and maintain interaction in order to facilitate guest recognition and obtain information regarding their… Show more •Welcoming all VIPs guest coming to the Hotel and trying to exceed their expectations by satisfying their needs•Handling arrivals follow up with all concerning Departments for any special requests, arrangements.•Conducting site inspection for all VIPs, Tour operators and delegations assist Protocol•team and guest relations team.•Builds a rapport with the in-house guests and maintain interaction in order to facilitate guest recognition and obtain information regarding their likes and dislike.•Getting feedbacks from our guests through courtesy calls to them•Maintains the privacy and ensures the security of in-house guests•Ensures all expected arrival suites are checked and are in order•Updates and maintains all guest history files.•Tickets confirmations and restaurants réservations.•Up sells (Suites, Luxurious Cars, Helicopter scenic tour,CityTours… ) and cross sells restaurants in Burj Al Arab •Handling all cashiering Transactions such as cash or credit cards settlements, currency Exchange•Assigning tasks, Monitoring and controlling to the team members -between 03 to 12 colleagues-during the shift. (As shift in charge)•Train the new colleagues and give them ful information about the Hotel•Manage the labor scheduling for a team of 20 employees on a weekly Basis Show less

Senior Technician’S Diploma, Data And Management It

Bachelor-, Economy And Managment