Led and managed Warehouse, 3PL, Marketing, customer support, and Sourcing teams to ensure cost-effective operations and improve efficiency. Formulated strategic objectives, examined financial data to improve profitability, and monitored KPIs for performance optimization. Collaborated with cross-functional teams to address risks and opportunities in the market and supplier performance.

• Developed and executed sourcing strategies to drive cost savings and meet business objectives.• Negotiated favorable terms and conditions with suppliers while maintaining strong relationships.• Collaborated with cross-functional teams to support new product development and ongoing production requirements.

• Managed all logistics activities and shipments at Grinta, ensuring compliance standards and performance evaluations for warehouses and last mile teams.• Analyzed data to increase operational efficiency, resulting in a 60% reduction in order processing time.• Streamlined the order fulfillment process and prepared weekly and monthly reports for warehouse performance.

• Led the hub's Operation & Sales activities, setting monthly targets to increase business volume.• Monitored and audited COD amounts, coached operation members for improvement, and managed fleet performance.• Managed last Mile activity, conducted investigations into misconduct, and evaluated daily hub operations.

• Managed Fulfillment team, middle mile operations, and fleet drivers to ensure smooth operations.• Assigned routes to drivers and created KPIs to maximize performance.• Oversaw the collection, sorting, and dispatching of pickups between hubs overnight.• Implemented car maintenance schedules and monitored stock levels for efficient operations.

• Managed overall operational performance of Hub and delivery fleet, ensuring smooth and efficient processes.• Achieved KPI & SLA of delivery & pickup commitment, leading to increased customer satisfaction.• Developed strong relationships with delivery agents/couriers, resulting in improved delivery success rate.

• Managed E-commerce website operations, including product and vendor updates, content creation, and monitoring website traffic.• Provided support in Media Marketing, Google Ads, Email Marketing, SEO, and Paid Social Media.• Collaborated with cross-functional teams to ensure updated content and improve customer experience.• Analyzed visitor and customer behavior to optimize website performance.

• Set and implement social media and communication campaigns to align with marketing strategies.• Provide engaging text, image, and video content for social media accounts.• Respond to comments and customer queries in a timely manner.• Monitor and report on feedback and online reviews.• Organize and participate in events to build community and boost brand awareness.• Coordinate with Marketing, PR, and Communications teams to ensure brand consistency.• Build relationships with customers, potential customers, industry professionals and journalists.