Mohamed Hashem Email & Phone Number

Cairo, Cairo Governorate, EG

New Cairo, Cairo, Egypt

To promote the growth of CIB market, share through selling a value-adding financial products and services to achieve the set objectives and applying superior quality service to maintain and enhance CIB image. In addition to build and maintain relationship with existing & potential customers and handle all their requests/instructions effectively to provide.

Cairo, Egypt

Cairo, Egypt

Cairo, Egypt

• Performing the operational functions related to the cash area including cash/non-cash transactionsand providing a superior service level to all customers.
• Process all the cash counter transactions accurately in accordance with the set objectives.
• Introduce alternative channels to customers to reduce traffic in branches.
• Cross sell products based on customer needs without affecting the primary work standards.
• Maintain zero cash shortages and excesses to ensure maximum control on cash balance.
• Perform all the ATM functions including preparing daily proof sheet, handling captured cards,filling along with the replenishment of onsite ATM machines and reports any malfunctions forrepairs.

6th Of October, Al Jizah, Egypt

• Answer incoming calls and respond to customer’s inquires.
• Management and resolve customer complaints.
• Provide product and service information to customers.
• Complete call logs and reports.

Nasr City, Cairo

• Follow-up online sales and customer service representatives.
• Build a strong and committed team in each stage of the online selling life cycle.
• I used to make advertising campaigns for products.
• Provide the operations and courier team with technical training to achieve customer satisfaction.
• Conduct daily and monthly reports including successful orders rate, canceled- orders, and any selling problems.
• Manage delivery warehouse operations and courier team (Domestic: door to door).