Ict Customer Service Officer
Current• Fostered trust and collaboration, enhancing customer and stakeholder relationships vital for project success.• Consulted with management and staff to maximize the utilization of systems and processes, aligning them with organizational objectives and improving efficiency.• Conducted SQL query writing to support analysis tasks.• Collaborated with cross-functional teams to implement solutions and systems enhancements based on the analysis and evaluation conducted.• Effectively engaged and collaborated with stakeholders at various organizational levels.• Led business analysis within project delivery teams and consulting assignments across diverse industries and clients.• Stayed current with industry trends and best practices in business analysis and technology evaluation, continually seeking opportunities to enhance the organization's technological capabilities. Ensured that projects and initiatives met deadlines and stayed within budget constraints, making efficient resource allocation decisions.• Test, debug, and monitor automation processes to ensure optimal performance, actively resolving issues, and identifying opportunities for improvement.
