• Developing strategic partnerships with businesses in UK and USA to align their needs with Beyond Just Service offerings.• Increasing revenue significantly by leveraging the Beyond Just Service arm of BJS • Optimizing costs for clients, saving up to 65% on administrative tasks through Beyond Just Service.

• Monitoring and reporting on functional operating costs, working with Board of Directors on cost and labor overruns and providing recommendations for resolution.• Conducting qualitative and quantitative analysis of logistics operations to pinpoint and correct inefficiencies.• Developing business further during pandemic scaling it to 100% by producing new solutions, gaining new contracts and analyzing logistical issues.• Leading cross-functional teams in identification, pursuit and achievement of strategic goals.• Set performance standards and goals for 150-person team, using continuous improvement to streamline operational and compliance processes.• Analyzing processes and supply chain operational data to track trends, expectations and performance.• Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.• Analyzing metrics and financial data to formulate proactive and reactive plans to maintain profitability and growth maintaining growth of 30% quarterly. • Continuous research on ideal shipping techniques, routing and carriers to obtain most cost-effective pricing.• Oversee the design, implementation, management of critical business systems, bespoke microservices ranging from ERP, WMS, TMS, Route Planning, ePOD, CRM etc

• Audited customer support procedures and collaborated regionally to promote standardization across offices.• Employed comprehensive benchmarks to establish and monitor customer service standards.• Managed customer service effectiveness by monitoring performance and assessing metrics.• Devised recommendations to streamline and simplify customer support system and improve response time.• Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.• Hosted forums for current and prospective customers to share concerns, thoughts and ideas.• Identified and communicated customer needs to supply chain capacity and quality teams.• Controlled resources and assets for department activities to comply with industry standards and government regulations.• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

• Prepared and updated employees' daily work schedules and resolved delivery problems.• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.• Communicated with customer service and sales teams to improve productivity and service ratings.• Coordinated with operators to boost unloaded miles and reduce empty miles.

• Planned and oversaw third-party shipments, managing 18 stakeholder relationships and contracted rates.• Coordinated driver team of 50 to dispatch and accomplish daily delivery requirements.• Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.• Managed driver assignments and equipment allocations and met transportation, operations and production goals.

• Exceeded goals through effective task prioritization and great work ethic.• Worked flexible hours across night, weekend and holiday shifts.• Improved operations through consistent hard work and dedication.• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.• Met 99% successful delivery rate by using 'can do attitude' and 'extra mile' approach towards my work.

o Assisted established management staff with operational oversight, business development and process improvement strategies. o Monitored cash drawers in multiple checkout stations to confirm adequate cash supply. o Organized projects and contests to increase sales and encourage exceptional customer service. o Communicated with vendors regarding back order availability, future inventory and special orders. o Purchased or requisitioned supplies to facilitate timely delivery of services. o Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs. o Established performance goals for employees and provided feedback on methods for reaching those milestones. o Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.

• Conducted research, gathered information from multiple sources and presented results.• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.• Resolved problems, improved operations and provided exceptional service.• Proved successful working within tight deadlines and fast-paced atmosphere.• Received and processed stock into inventory management system.• Managed team of employees, overseeing hiring, training and professional growth of employees.• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.• Developed and implemented performance improvement strategies and plans to promote continuous improvement.• Learned new skills and applied to daily tasks to improve efficiency and productivity.