Mohammad Afraz Khan Email and Phone Number

• Working promptly and accurately to gather relevant evidence - investigations includes, contacting all the involved parties and / or their representatives, conducting interviews, reviewing engineer’s reports, assessing vehicle damage etc• Investigating multiple fraud types such as staged, contrived, credit hire etc.• Successfully manage and maintain a live caseload through its life cycle utilising Guidewire system• Proactively great attitude towards caseload, having a keen eye for detail and confident communication skills to work as part of an integral team dedicated to achieving the best possible outcomes• Working in partnership with panel of legal suppliers to ensure that I reach the best commercial outcomes.• Ensuring that I am meeting customers’ fair and reasonable expectations and providing fair outcomes• Ensuring that I achieve and demonstrate levels of competence required to fulfil job requirements

Daily duties and responsibilities are:• Investigating potentially fraudulent claims. Fraud types ranging from property damages/credit hire to late intimate claims and low speed impact claims. • Investigating liability where required, by telephone enquiries, accident report forms, instructing accident investigators, applying for police reports or any other necessary investigations.• Settling claims in a timely manner and avoiding financial leakage.• Communicating via telephone (incoming and outbound calls) and written correspondence with policyholder, keeping them updated of all material developments, witnesses, engineers, third party representatives. • Reviewing background datas to conduct thorough investigation in cases.• Analysing data when reviewing new cases using Sherlock, Equifax and social data check.• To ensure each claim is dealt with in line with company/departmental procedure/philosophy and within service standards through to settlement stage in line with personal authorities. • Complying with the MOJ, CPR and Pre-action protocol when handling personal injury cases in England and Wales.• Making payments in respect repair accounts, hire accounts, agreed settlement figures in respect special and general damages. • Using datas to conclude investigation for claim outcome ensuring customers and company is financially protected.

Daily duties and responsibilities are:• Handling case-load of credit hire claims from payment pack through to settlement. • Settling outstanding credit hire invoices, liaising with third party insurers and representatives.• Ensuring clients are kept up to date with claims and all parties are satisfied with the outcome.• Handling claim and negotiating payment pack using GTA and non GTA guidelines.• Managing claims with value up to £10k.

Daily duties and responsibilities are:• Dealing with Third party vehicle repairs/total loss claim.• Dealing with inbound/outbound calls with Third party client and third party representatives.• Ensuring Third party vehicle repairs/total loss is dealt with in timely manner. • Monitoring hire vehicle for Third party whilst Third party vehicle is in repair. • Raising invoices to garages and to third party client if vehicle deemed a total loss.

Daily duties and responsibilities are: • Ensuring claims are registered accurately as possible• Delivering exceptional and market leading customer service through the claims journey.• Maximising the first time resolution of customer queries. • Getting customers back on the road as swiftly as possible in both repairable and total loss circumstances.

Daily duties and responsibilities are:• Ensuring all work is carried out to a high level of accuracy in line with quality and compliance standards.• Sharing knowledge with customer and maintaining effective customer service by developing positive relationship to ensure satisfaction and loyalty.• Delivering positive attitude to challenges and problems, taking responsibilities for delivering solutions. • Maintaining and enhancing effective working relationships for all internal and external customers.• Meeting customer’s fair and reasonable expectations, providing fair outcomes in all interactions.

Daily duties and responsibilities are:• Handling enquires from the public through telephone or email and providing information to deal with customer queries. • Working and exceeding my daily targets in a fast pace environment when processing documents and forms. • Dealing with complaint from public and process benefit payments. • Updating computerised and paper-based records and filing, photocopying documents and other administrative tasks. • Opening and dealing with incoming posts daily.

Daily duty and Responsibilities are:• To make sure food service has been delivered to customers at appropriate timings.• Using communication and listening skills to take customers orders and dealing with customers enquires.• Ensuring environment hygienic is clean by cleaning and polishing cutlers and cleaning tables and floor.

Daily duty and responsibilities are:• Researching on UK different aspects: Culture, landscape, policy, economics, transportation, bank transfer, tax, price of goods etc. • Introducing company programs and preparing presentation for potential clients which involved travelling to business exhibitions.• Communicating and working with international programs department via sourcing and collecting information and statistics.