Mohammad Ahmad Email & Phone Number

• Provide Technical Support to customers regarding devices, softwares and applications
• Windows, Android & iOS device management and support via Intune and SCCM
• Troubleshooting of customer issues relating Win 10, O365, Apps, Wi-Fi, VPN, emails, OneDrive etc.
• Deployment, configuration and support for Office 365 applications i.e. Teams, Outlook, Word etc
• Tenant support via Exchange Online, SharePoint, Azure, Command Line tool etc
• Performing windows image management via WDS, Driver Update & Task Sequence configuration.

Melbourne, Victoria, Australia

• Managing end-to-end hardware refresh project for 300+ Window devices.
• Performing windows image management via WDS, Driver Update & Task Sequence configuration.
• Maintenance of SOE via AD, AAD, GPO’s, CSP’s, task sequence, drivers, applications & policies.
• Build, configure & distribute applications packages through SCCM & Intune.
• User and Group management via AD and AAD.
• Configuring O365, SharePoint, OneDrive, Teams for user onboarding and collaboration.

Melbourne, Victoria, Australia

• Providing level 1-2, IT desktop support for BAU helpdesk functions & assigned projects.
• Managing and deploying Office 365 services via Exchange, Teams, SharePoint, OneDrive etc.
• Windows 10 device management via compliance policies, configs, security base lines & CA profiles.
• Providing prompt & courteous IT support services to end users, and resolving issues relating Windows 10, Office 365, Desktop Applications, Wi-Fi, VPN, browsers, emails & OneDrive.
• Office 365 cloud migration project assistance, to internal teams & stakeholders
• Managing user accounts, permissions, and access-controls via AAD, AD & privilege management

Melbourne, Victoria, Australia

• Demonstration of broad range of advanced technical skills in trouble-shooting software & hardware issues.
• Installation & support for office & site computers, networks, A/V equipment, phones, printers & video conferencing tools.
• Closely working with IT Leadership team in designing, testing & deploying IT standards and policies
• Configuration & management of Windows, Androids and iOS devices through SCCM & Intune,
• In-depth system’s administration using AD, Azure AD, GPO’s, O365 and PowerShell scripting.
• Server Back-up management through Veeam.

Melbourne, Victoria, Australia

• Resolving technical issues for customer regarding Windows, iOS & Android devices
• Deployment, provisioning & management of Operating Systems & Application Softwares on all platforms & form-factors including desktops, laptops, tablets, mobile phones etc.
• Managing MS Office productivity and communication technologies (e.g., MS Office/Teams etc).
• Good understanding of concepts like Active Directory, DNS, DHCP, WAN, LAN, VPN technologies
• Working within an ICT Service Desk environment including liaising with clients using a variety of technologies and support tools, including Windows 10, Office 365 and Active Directory
• Maintaining SLAs towards customer service as per company policy & regulations

Australia

• Provide Technical Support to customers regarding devices, softwares and applications
• Remote troubleshooting of customer issues via Quick Assist, Team Viewer, RDP etc.
• Ticket handling via Zendesk, Salesforce or Service Now for case creation, documentation of findings, issue resolution, event escalation & incident management utilizing ITIL principles
• Calling customers via Avaya VOIP/PBX. Email communication via MS Outlook/Boxer Apps
• Troubleshooting of Windows O.S, Microsoft Server and Network related issues
• Good understanding of concepts like Active Directory, DNS, DHCP, WAN, LAN, VPN technologies.