Mohammad Albitar Email and Phone Number

Responsible for providing outstanding customer service by leading and motivating teams and developing loyalty programs to increase customer satisfaction .Improve customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolutionSet a clear mission and deploy strategies focused towards that missionDevelop service procedures, policies and standardsKeep accurate records and document customer service actions and discussionsAnalyse statistics and compile accurate reportsRecruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentKeep ahead of industry’s developments and apply best practices to areas of improvementControl resources and utilise assets to achieve qualitative and quantitative targetsAdhere to and manage the approved budgetMaintain an orderly workflow according to priorities .I built a conscious work team that can solve customer problems with great professionalism, and through years of experience I have full experience in dealing with all types of customers and knowing their problems first, studying them, solving them and ensuring that they are not repeated, as well as focusing on serving what I want to sell by doing a questionnaire to measure the quality of service and communicating with them. Customers through it to know their needs and aspirations