Technical Support Associate
Currentanswering and responding to customer calls and mails relating to their technical issues assisting and supporting technical staff recording all calls and questions relating to technical problems in the internal call database ensuring conformity of the established procedures and guidelines executing technical support functions for client server keeping up to date on latest trends and solutions in technology-related matters providing technical support and… Show more answering and responding to customer calls and mails relating to their technical issues assisting and supporting technical staff recording all calls and questions relating to technical problems in the internal call database ensuring conformity of the established procedures and guidelines executing technical support functions for client server keeping up to date on latest trends and solutions in technology-related matters providing technical support and assistance in completion of projects in due time providing technical support and assistance in performing applications testing providing technical support assistance for desktop applications providing technical support to technicians in resolving and troubleshooting technical problems Show less