As a System Administrator, I specialize in managing and maintaining an organization's IT infrastructure to ensure seamless and efficient operations. My role involves overseeing the installation, configuration, and troubleshooting of hardware and software systems, ensuring optimal performance and security.Key Responsibilities:- Installing, configuring, and maintaining servers, networks, and computer systems.- Monitoring system performance and security, implementing updates and patches as necessary.- Managing user accounts, permissions, and access controls to ensure data integrity and security.- Troubleshooting and resolving hardware, software, and network issues promptly.- Developing and maintaining system documentation and procedures.- Collaborating with IT and non-IT teams to identify and address technological needs and improvements.- Implementing backup and recovery strategies to safeguard data and ensure business continuity.- Staying updated on emerging technologies and best practices to continually enhance system efficiency and security.

Configure and maintained network devices like servers, routers, switches, and firewalls.Configure RDP on user’s laptop which allows them to remote into their office workstation to accessnetwork drives, personal files, and documents.Configure VPN on user’s laptop which allows them to connect to the company’s secure network.Monitor and updated the ticketing system every day to ensure customer’s issue were resolved timely.Troubleshoot software and hardware issues for end users by resolving common IT problems.Provide support for wide range of operating system including all versions of windows and mac PC

• Analyses identify and fix desktop issues for customers.• Assists in user/hardware movement and branch relocations• Troubleshoots network, hardware, and software issues.• Completes all service request tickets quickly and expertly.• Sets up, update, maintains, and resolves issues with Windows desktop operating systems.• Sets up, updates, maintains and fixes any printers, computer hardware, and otheradditional authorized auxiliary devices• Conducts routine preventative maintenance of computers, laptops, printers, and otherany additional approved auxiliary devices• Fixes authorized computers, laptops, printers, and other electronic devices.peripheral apparatus• Modifies desktop hardware to conform to role requirements and site standards.• Completes work in accordance with the requirements of the stated warrantyMaintains/restocks assigned parts inventory through repairs and maintenance to ensure proper spare partslevels• Arranges for the transfer of equipment and bundle it safely for branches• Keeps track of, runs, troubleshoots, and restarts any client using a terminal service.• Tracks and examines incoming support requests to identify trends.• Addresses concerns raised by IT Support Engineers• Develops and maintains QA master documentation• Oversees all physical security and facilities controls• Oversees advanced cloud security management• Maintains connections with endpoint suppliers and facilities• Ensures that building space allocation and layout are coordinated.• Starts office equipment planned maintenance programs.• Manages the facility's equipment's routine maintenance

As a Jio Fiber Service Engineer, my primary responsibilities include installing fiber connections, troubleshooting technical issues, and providing comprehensive demonstrations to customers. With a hands-on approach and a focus on customer satisfaction, I ensure seamless connectivity experiences. By combining technical expertise with effective communication skills, I empower customers to maximize the benefits of our services. Join me in delivering exceptional connectivity solutions with Jio Fiber

As a dedicated Customer Care Representative at Airtel, I serve as the frontline ambassador for one of the leading telecommunications providers. With a passion for delivering exceptional service, I excel in assisting customers with their inquiries, technical issues, and service needs. Armed with comprehensive product knowledge, I navigate complex situations with ease, ensuring that each interaction leaves a positive impression. My commitment to continuous learning and collaboration fuels my ability to adapt to evolving industry trends and provide innovative solutions. I thrive in a fast-paced environment, where teamwork and feedback are valued, contributing to both customer satisfaction and company success. Join me in shaping exceptional experiences at Airtel, where every interaction is an opportunity to make a difference.