Mohammad Ali Email & Phone Number

Ayer Ma

Wilmington, Ma

✔ Managed convenience stores and gas stations in the greater Boston area by overseeing daily operations and ensuring a high standard of customer service✔ Oversaw a team of nine employees to cultivate and maintain a positive, efficient customer experience for over 400 customers daily✔ Responded to customer complaints, including issues with double-charging of credit cards due to networking issues; worked with loss prevention analyst to verify charges against database and resolve complaints✔ Maintained strict control of inventory and purchasing; managed daily inventory activities ✔ Updated and strategically applied merchandising, displays, and signage to drive sales in collaboration with vendors; cultivated strong professional relationships with vendors to drive sales and margin growth ✔ Increased merchandise margin and controlled expenses to exceed net operating margin targets✔ Ensured strict compliance with all environmental and safety policies

✔ Managed convenience stores and gas stations in the greater Boston area by overseeing daily operations and ensuring a high standard of customer service✔ Oversaw a team of nine employees to cultivate and maintain a positive, efficient customer experience for over 400 customers daily✔ Responded to customer complaints, including issues with double-charging of credit cards due to networking issues; worked with loss prevention analyst to verify charges against database and resolve complaints✔ Maintained strict control of inventory and purchasing; managed daily inventory activities✔ Updated and strategically applied merchandising, displays, and signage to drive sales in collaboration with vendors; cultivated strong professional relationships with vendors to drive sales and margin growth✔ Increased merchandise margin and controlled expenses to exceed net operating margin targets✔ Ensured strict compliance with all environmental and safety policies

Boston, Ma

✔ Oversaw daily operations, including payroll, budgeting, banking, cost control, hiring, and staff training/development for eight employees ✔ Applied broad knowledge base in sales, account development, team leadership, and staff training to build team units and drive revenue growth✔ Improved employee performance by encouraging teamwork, strategically delegating tasks, guiding establishment of priorities, teaching new skills, and identifying/capitalizing on employee strengths

Santa Fe Springs, Ca

✔ Managed databases to monitor packaging performance for over nine auto machines✔ Maintained compliance with strict safety policies and standard operating procedures