• Ensured smooth operations, conducted daily briefing, and monitored the roster of the retail stores. • Prepared reports about sales, customer service, accounts, and logistics for weekly retail reporting. • Maintained a tight control on discounting and giveaways/discontinued products. • Continued to grow the database of VIPs and ensured a high retention rate. • Participated and supported in all marketing initiatives to maximize the opportunity to introduce new products to the clients. • Established good synergy with the Visual merchandise team. • Responsible for the stockholding and shrinkages of the stores. • Monitored model stock and clustering to achieve sales targets. • Identified ways of depleting discontinued or slow-moving regularly. • Provided exemplary sales performance and high standards of customer service excellence. • Supported and increased boutique customer database (CRM). • Ensured the team has adequate follow-up with all VIPs.

(sole handling the store acting store manager)Assist in overseeing daily operations of the store, ensuring smooth functioning of all departments.1.Supervise and train retail staff to uphold high customer service standards and achieve sales goals.2. implementing strategies to increase sales and profitability.3.Manage inventory levels and ensure adequate stock availability through effective ordering and replenishment.4.Handle customer inquiries, complaints, and escalations to ensure customer satisfaction.5.Monitor and enforce store policies and procedures to maintain a safe and clean environment.6.Conduct regular audits of merchandise and cash handling procedures to prevent losses.7. scheduling and managing staff shifts to optimize coverage and productivity.8.performance evaluations and employee development plans.9.Act as a liaison between store staff and upper management, communicating operational updates and challenges.

(working in Rookie brand associated with Nike , Levi's, Jordan, Hummel, Converse )• Ensured smooth operations, conducted daily briefing, and monitored the roster of the retail stores.• Prepared reports about sales, customer service, accounts, and logistics for weekly retail reporting.• Maintained a tight control on discounting and giveaways/discontinued products.• Continued to grow the database of VIPs and ensured a high retention rate.• Participated and supported in all marketing initiatives to maximize the opportunity to introducenew products to the clients.• Established good synergy with the Visual merchandise team.• Responsible for the stockholding and shrinkages of the stores.• Monitored model stock and clustering to achieve sales targets.• Identified ways of depleting discontinued or slow-moving regularly.• Provided exemplary sales performance and high standards of customer service excellence.• Supported and increased boutique customer database (CRM).• Ensured the team has adequate follow-up with all VIPs.