With over 8 years of experience in sales, business development, and customer service, I am a driven and reliable Branch Operations Specialist at Eco Drive Driving Institute, a leading provider of driver education and training in the region. I am passionate about delivering high-quality services and solutions to our customers, and ensuring their satisfaction and loyalty.In my current role, I manage the daily operations of the branch, including scheduling, registration, payment, and record keeping. I also coordinate with the instructors, the RTA, and the head office to ensure compliance with the rules and regulations, and to resolve any issues or complaints. Additionally, I leverage my sales and marketing skills to identify and acquire new business opportunities, and to maintain and grow existing customer accounts. I have successfully increased the branch revenue and customer retention rate by 200% in the last 10 months, thanks to my effective communication, negotiation, and presentation skills. I am always eager to learn new skills and technologies, and to contribute to the growth and success of Eco Drive.