• Performed routine inspections, tested, and repair of smartphones and other mobile devices• Accurately documented repairs and parts information on repair tracking document• Receive inventory details from staff and ordering parts as needed• Performed high quality repairs and refurbishment. Met and exceeded daily repair target• Exhibited dexterity and maintained a clean, static free work environment• Created a position for a special needs individual and taught employee basic repairing method• Monitored staff performance to ensure goals are met• Managed 100-150 repairs per day between all staff• Customer obsessed considers the impact on customer with every business decision

• Lead field sales team by identifying opportunities, training, and mentoring to achieve sales targets• Trusted to manage $800k in equipment and supplies maximizing cost efficiency, resolving discrepancies, and reducing loss• Resolved customer complaints regarding sales and service• Implemented marketing strategies to reach sales objectives

• Maintained sales goals on a daily, and monthly basis. • Maintained quality service by enforcing quality in customer service standards