Versatile IT professional with a strong background in computing support and networks, holding an AEC from Pearson Electrotechnology Center. Formerly an IT Support Technician at Maya HTT, I specialized in the installation, configuration, and troubleshooting of diverse applications and systems. My experience encompasses DNS, virtualization, Windows, Linux, and MS Office. Additionally, I provided technical assistance, offering training and documentation support to staff.Previously, as an IT Analyst at NCRI Inc., I managed office equipment, networks, voip, security cameras, and door systems. My role included contributing to the implementation and testing of new software and hardware, participating in data analysis projects, and collaborating with teams and vendors for project success.Earning the MD-100: Windows Client certification from Microsoft in 2021, I am driven by a passion for continuous learning and problem-solving. I value teamwork, effective communication, and exceptional customer service, consistently striving to deliver top-notch IT support.