Mohammad Ariful Islam Email & Phone Number

Bangladesh

Dhaka, Bangladesh

JOB RESPONSIBILITIES Call Center:• Maintaining call center Genesys applications & systems (GVP, RPTG, GFRM, GSIP, Verint)• Vendor (Genesys, India / WIPRO Ltd, India / Verint, India / ADN Technologies / amberIT / BTCL) communication for CR and bug fixing.• Different types of patch testing and managing for deployment• Maintaining backup system of call center• Maintaining daily operations of call center 24X7.Card Production:• Ensuring up-time of debit & credit card… Show more JOB RESPONSIBILITIES Call Center:• Maintaining call center Genesys applications & systems (GVP, RPTG, GFRM, GSIP, Verint)• Vendor (Genesys, India / WIPRO Ltd, India / Verint, India / ADN Technologies / amberIT / BTCL) communication for CR and bug fixing.• Different types of patch testing and managing for deployment• Maintaining backup system of call center• Maintaining daily operations of call center 24X7.Card Production:• Ensuring up-time of debit & credit card production systems (AFFINA).• Ensure up-time & maintaining plastic production machine of Horizon NBS, Horizon NBS M2, Data Card MX 2000 as well as Data Card SE48.• Develop profile template of cards brand as per business requirements. • Vendor (LEADS Corporation / AAMRA Technologies) communication for CR & bug fixing.• Different types of patch testing and managing for deployment.CURRENT PROJECTS ONGOING:• Call Center System & Application version up gradation with new features Out Bound,Video Banking, Co-browsing, Multi-Channel (Web/SMS/Chat/E-mail) & Social Media (Facebook, Twitter etc.),Visual IVR through mobile Apps & TIN/PIN etc.• Call Center for BBL Sales & HR department implementation.• Card Production application & system (Affina) version up-gradation.PROJECTS COMPLETED SUCCESSFULLY 1. Successfully completed “BBL Technology Contac Center implementation.” 2. Successfully completed “PGP encryption implementation” for card production channel.3. Successfully completed “SIP Trunk implementation” for BBL & bKash call center.4. Successfully completed “IVR implementation” of bKash call center system..5. Successfully completed integration of Data Card MX2000 machine with AFFINA system.6. Successfully completed “PC STANDARDIZATION” project of BBLTRAINING • Genesys Application & Verint online training by WIPRO Ltd.• Certified Payment Card Industry Data Security Implementer Version 3.2. Certificate No.: 013726 Show less

Dhaka, Bangladesh

Worked with same responsibilities as previous organization ( BRAC Bank Limited).

Dhaka, Bangladesh

Start working at Call Center System & Application as well Card production System in Alternate Delivery channel (ADC) department.

Dhaka, Bangladesh

JOB RESPONSIBILITY:• To provide 1st and 2nd line support for BRAC Bank Ltd. users, to respond to faults and Ensure all problems are resolved and Help Desk Tickets updated in timely fashion.• Responsible for providing necessary IT support to all staff of Brac Bank. Also provides and assists in analyzing and resolving end-user software and hardware related problems; provides IT support to field based staff; assists in Administering LAN and PC based applications including Lotus Notes &… Show more JOB RESPONSIBILITY:• To provide 1st and 2nd line support for BRAC Bank Ltd. users, to respond to faults and Ensure all problems are resolved and Help Desk Tickets updated in timely fashion.• Responsible for providing necessary IT support to all staff of Brac Bank. Also provides and assists in analyzing and resolving end-user software and hardware related problems; provides IT support to field based staff; assists in Administering LAN and PC based applications including Lotus Notes & Anti-Virus; Install, update, configure and migrate user computers to the latest version of BRAC Bank’s standard software.• To support all Projects related implementation, delivery, setup, installation of all IT Hardware Equipments.• To give support all necessary PC Installation, Finacle Installation & configuration, Antivirus Installation,• All necessary Application Installation for the BBL user’s. To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting.• Assemble and manage teams of information systems personnel to design, develop, implement, operate and administer software, networks.• To support in IT Hardware Lab and all repairing, changing, up gradation of IT Equipment’s with proper documentation.• Work closely with IT-Operations, IT-Software, IT-Network, & Communications to provide technical support to BRAC Bank Ltd. users. Show less

Dhaka, Bangladesh

JOB RESPONSIBILITY:• Maintain office computer’s Internal Networking & also assemble computers.• Maintaining a LAN (Local Area Network) where 96 Pcs. Of computers included.• Looking after all the hardware and troubleshooting of the computers.• Maintaining Active Directory, FTP Server and Mail Sever in Linux.• Provides support service to users (Merchandiser, Commercial, Accounts) computers.• Regular check and updating Antivirus system.• Overall maintaining computer… Show more JOB RESPONSIBILITY:• Maintain office computer’s Internal Networking & also assemble computers.• Maintaining a LAN (Local Area Network) where 96 Pcs. Of computers included.• Looking after all the hardware and troubleshooting of the computers.• Maintaining Active Directory, FTP Server and Mail Sever in Linux.• Provides support service to users (Merchandiser, Commercial, Accounts) computers.• Regular check and updating Antivirus system.• Overall maintaining computer network system, which is connecting between head office and three others factories by fiber optics cable. • New device and equipment purchasing for update system.• Create monitoring report of the computer system.• Develop and update company web page.• Maintaining software of merchandising department, Accounts department and Time attendance system with payroll. Show less