Md Ashrafuzzaman Email & Phone Number

Dhaka, Bangladesh

• Foster and maintain strong relationships with retail banking clients and understand client needs and provide personalized financial solutions• Manage and grow a portfolio of retail banking accounts and monitor account performance and proactively address issues.• Stay updated on retail banking products and services and educate clients on available offerings to meet their financial goals.• Ensure compliance with banking regulations and internal policies and mitigate risks associated with client accounts and transactions.• Address and resolve customer complaints or concerns to ensure excellent customer service.• Stay informed about market trends and competitor offerings and contribute to the development of competitive strategies.

Dhaka

• Visit both corporate & retail customer regularly, • Achieve yearly sales target, follow up leads & potential customer, • Submit weekly & monthly field activity report to line manager & business head, • Build strong relationship with existing & potential customer • Ensuring after sales service• Collect dues & EMIs from customers if required• Prepare & coordinate Promotional Activities of products as per market requirement, • Analyze offtake & retail market of competitors to set action plan to increase market share of product• Arrange & conduct in-house training on sales etiquette, soft skill & customer service

Dhaka

• Plan & visit corporate client regularly • Ensure relationship with all existing & prospective top client• Aiming to achieve monthly or annual target• Generate monthly market progress report to the unit head• Arrange Auto Fair & Customer Meet program to promote existing service

Dhaka, Bangladesh

• Deal with Mobile Operators & Platform Vendors• Maintain IVR Services• Digital Marketing (Bulk SMS, Push Pull Service, ATL-BTL, Social Media)• Support to the other VAS services

Dhaka

• To take inbound calls and provide the service over phone to the customers• Meet all KPIs• Achieve monthly sales target through telemarketing (outbound call)

Master Of Arts (M.A.), English Language And Literature, General

Bachelor Of Arts (Ba), English Language And Literature, General

Activities and Societies: Cultural Arrangement, Event Managementworked as a part time teacher in a cadet coaching

Hsc, Science

Ssc, Science

SSC

Master Of Arts - Ma, English Language And Literature, General