Mohammad Arshad Email & Phone Number

Navi Mumbai, Maharashtra, India

Pune, Maharashtra, India

Technical Support/Service Desk Agent -L1 part of Global Support Team supporting the Client Full Time Employees, Vendors/Contractors via voice.Single point of contact for all IT related issues.Provid status and updates on tickets to authorized usersAdherence to policies and procedures, closure of open calls after resolution.Resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call ResolutionIdentify the issue and categorizing / prioritize the incident

To set up and manage user accounts and permissions to consent access to a network.Investigate, troubleshoot and resolve daily issues related to workstations, peripherals, phones,mobile devices, operating systems, and applicationsProvide installation, configuration, and support of desktop computers, peripheral equipmentand softwareWork with hiring managers to order hardware / software for new employees and set up newworkstations in a timely mannerChalk out maintenance plan for the prevention of unexpected failuresUpdate and maintain the computer inventory and equipment.Resolve hardware and network connectivity issues.Validate & approve VPN access for all remote users.Assist in technical upgrading and maintaining of entire desktop systems.Support in testing and deployment of new applications and systems.

Navi Mumbai, Maharashtra, India

Building and maintaining profitable relationships with key customers.Overseeing the relationship with customers handled by your team.Resolving customer complaints quickly and efficiently.Keeping customers updated on the latest products in order to increase sales.Meeting with managers in the organization to plan strategically.Understanding key customer individual needs and addressing these.Conducting business reviews using CRM programs.Knowing your competition and strategizing accordingly.

Ccna

Bachelor Of Science - Bs, Computer Science

Higher Secondary Certificate, Science

Senior Secondary Certificate