Installation, Repair and Planned maintenance of Time of Flight (ToF) Mass Cytometers.

• Provided on-site installation, maintenance, troubleshooting and repair of Applied Biosystems/MDS Sciex’s system solutions including hardware and software.• Served as an internal resource on technical issues and provided necessary resolutions to the field service engineers and customers.• Assumed ownership of problem resolution through escalation process. • Managed product escalations by provided technical and logistical support and mobilized resources to meet needs.• Managed direct resources and partner relationships, focused on service support delivery. Maintained or improved customer satisfaction, while growing overall services business• Directly managed resources to implement tactical business plans and programs. Developed strategies and business plans for cost saving and overall service revenue growth.• Established effective teamwork within and across functions, achieving collaboration for product development and system solutions.• Project Management and product development of different products including New Product Introduction. Managed life cycle of the product through PLM process from project to retirement.• Provided customer’s workflow training on site.• Managed service spares inventory.• Managed technical service documents, service notes and service bulletins.• Worked closely with the Research and Development and other support groups to plan and coordinate all stages of equipment installation, and the validation of existing and new technologies.• Led a technical support team focused on customer satisfaction.

1. • Performed optimization, calibration, troubleshooting and repair of Analytical instruments and met monthly targets.• Served as an internal resource for technical issues and provide training to other FIT Technicians.• Involved in hiring and training of new employees.• Maintained and made available all servicing, calibration, validation, and network system administration documentation for regulatory and quality assurance review.• Developed, designed, and delivered new programs, processes, and services.• Provided support to Field service for troubleshooting and resolved product performance problems of the Mass Spectrometers hardware and software.• Ensured established goals and objectives were met as per regulatory compliance process.• Provided support to Field service for troubleshooting and resolving product performance problems of the Mass Spectrometers hardware and software.

• • Oversee support programs in assigned customer accounts and initiate Account Management activities to optimize customer relationships.• Provide customers with technical consultation on system configurations, qualification services, training, and system maintenance.• Provide on-site installation, maintenance, troubleshooting and repair of all kinds of medical equipment including diagnostic ultrasounds, operating theater equipment’s, ICU/NICU equipment’s etc. • Acts as escalation point for complex problems, serve as an internal resource on technical issues and provide training to other field engineers.• Developed and monitored inventory control system.• Developed and scheduled training for hospital staff on all new existing and new medical equipment’s to ensure optimal performance and technical integrity.

Installation, Testing, troubleshooting and repair of Siemens Medical equipment