Operations Manager
CurrentSuccessfully managed the activities of 180 to 200 team members in multiple locations.Monitored the daily activities of 5 to 10 customer support teams.Interviewed, hired and trained new quality customer service representatives.Provided detailed monthly departmental reports and updates to senior management.Addressed negative customer feedback immediately.Effectively communicated with team members to maintain clearly defined expectations.Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism.