Mohammad Azad Email & Phone Number

Gurgaon, Haryana, India

 Multi-tasking abilities with proficiency in organizing and managing different tasks Provide all kinds of in-house support, troubleshooting on IT systems, networks, software, and Hardware. Installing of windows server 2k8 2012 R2, Win. 7, 8, 8.1, 10. Managing Local Printer, Network Printer, and Active Directory. Implementing and Maintaining Group Policies in Active Directory. Enterprise-level Network using GPMC Tool Knowledge of Image Creation and Deployment on server and Client system through WDS. Providing technical support to all VIP users on Domain Network and Remote Good troubleshooting skills for fixing the Virtual center and VM issues Experience in backup and recovery of Virtual machines and virtual servers and VMs on servers that support business processing requirements Installing of Ubuntu, Centos Basic Knowledge of Bitlocker. Basic Knowledge of VMWare, ESXI 6.5. Responsible for maintaining the virtual infrastructure hardware, operating systems office365, 13, 10, 07 & office11 in Mac Windows server, windows 7 to windows 10, or MAC IOS. Creating user accounts, permission rights access, Created email accounts in Office 365. Lotus Notes configuration and troubleshooting knowledge. Working on ticketing tools and remote tools for remote support. Handling L1 Helpdesk Escalated calls. Complete troubleshooting knowledge of Software and LAN, WAN Network. Coordinating with the vendor for logging case and resolving the issues with Microsoft, HP, Dell, and Symantec. MS Office, Ms VISIO, Java Eclipse, Clear case, Python.

Gurgaon, Haryana, India

 Configured Louts Notes 9.0.1 and troubleshooting. WECM an AT&T for VPN connection Managing Network Printers. Providing technical support to Regional Office Users via phone and remote like RDP, VNC,  Net Meeting, Team Viewer, Amy Admin, IBM Ayudame Tool Very Good knowledge of Tools Maximo (Ticket logging/Assigning/Closing and transferring OS installation Dual Installation with Windows in MAC Knowledge of DNS and DHCP Providing technical support to all VIP users on Domain Network and Remote Troubleshooting in Desktop Hardware, Laptop Hardware, and environment software. Troubleshooting in Microsoft Windows, Windows server & MAC OS.