Scope Management:• Thoroughly review original requirements to ensure clarity• Engage all stakeholders to establish a shared understanding• Proactively address scope deviations by initiating discussions with relevant partiesResource and Time Management:• Utilize a structured approach by listing tasks with corresponding deadlines• Prioritize tasks while maintaining a commitment to thoroughness and quality• Effectively handled a high-pressure situation with a tight deadlineStakeholder Management:• Consistently communicate with a diverse range of stakeholders• Prioritize clear, concise, and respectful communication to prevent conflictsTeam Leadership and Collaboration:• Led collaborative efforts to address cross-functional issues• Emphasize effective communication and inclusivity to achieve alignmentProblem Solving:• Proactively identify and resolve technical issues by initiating communication and following up in a timely manner

• Coordinated with external partners and vendors to identify optimal technical solutions for data exchange, establish test environment interfaces, conduct end-to-end interface testing, and resolve interface issues promptly• Implemented new network connections for interfaces to ensure seamless data exchange and system interoperability• Utilized XDR and XCA standards to facilitate secure and efficient data transmission between systems• Collaborated closely with vendors, Network and Firewall teams, and government leads to troubleshoot interface connectivity and network issues, align with Department of Defense (DoD) guidelines, and enhance the overall product functionality• Optimized workflow between the Veterans Affairs (VA) interfaces and DoD interface, resulting in faster resolution of patient-related issues• Generated weekly reports highlighting metrics for system failures, specifically focusing on patient registration failures from the VA to DoD. These reports facilitated proactive intervention and issue resolution• Successfully resolved a critical interface issue by coordinating troubleshooting calls with the software vendor and the VA team, identifying the problem on the VA network, and recommending a solution involving whitelisting our new Hostname URL

• Assisted senior network engineers with initial configuration and deployment of server infrastructure• Physically racked and stacked servers and installed different flavors of Linux (CentOS, Ubuntu)• Troubleshooted cabling infrastructure connectivity issues, including patch panels and patch cords• Troubleshooted networking, routing and inter connectivity issues• Configured network racks, switches, and routers, coordinating with vendors for seamless fiber cabling between racks and patch panels• Collaborated closely with the Data Center Operations team to expedite rack setups, streamlining network equipment configurations• Helped troubleshoot issues in the network related to DHCP, IP, and DNS

• Assisted users by troubleshooting and resolving issues over the phone, email, in person, and online through screen sharing software, ensuring employees can continue working• Managed ticket queue using Footprints ticketing system, making sure to provide detailed steps for resolving issues and keeping the user informed on any updates• Applied certain security/group policies through SCCM and Active directory, to ensure machines were compliant and acting according to proper guidelines• Resolved complex technical issues promptly, including PC problems, network connectivity, desk phone malfunctions, and printer errors for a diverse user base of 3000 employees• Provided comprehensive technical support for various hardware, including Lenovo Thinkpad Laptops, HP and Xerox printers, Cisco IP Phones, and ONTs• Demonstrated expertise in troubleshooting Microsoft Windows systems, ensuring seamless operations for end-users• Developed and conducted new hire training sessions, educating them on best technical and security practices to enhance overall cybersecurity awareness• Spearheaded the creation and maintenance of knowledge base articles, empowering users to resolve common issues independently, thereby boosting efficiency and reducing downtime• Initiated and led a successful project to automate Global IT New Hire Orientation, streamlining the onboarding process and enabling faster integration of new employees

1 - month contract position.

Full-Time Internship (6-Months)• Created functioning test cases and scripts, reducing the workload for the team of 20 people• Repaired broken scripts and test cases, allowing for re-testing, increasing productivity• Filed 5 defects/bugs into eJira/Jira daily, working alongside developers to test/solve issues, leading to software enhancements

• Maintained cleanliness and safety daily, providing a safe environment for customers and co-workers • Assured quality of over 800 products daily, upholding company standards• Upsold 15 products daily to customers demonstrating excellent sales skills• Packaged and processed over 100 orders every 30 minutes, establishing effective time management skills in a fast paced environment