Mohammad Bhatti Email & Phone Number

Washington, DC, US

• Scope Management:
• Thoroughly review original requirements to ensure clarity
• Engage all stakeholders to establish a shared understanding
• Proactively address scope deviations by initiating discussions with relevant partiesResource and Time Management:
• Utilize a structured approach by listing tasks with corresponding deadlines
• Prioritize tasks while maintaining a commitment to thoroughness and quality

• Coordinated with external partners and vendors to identify optimal technical solutions for data exchange, establish test environment interfaces, conduct end-to-end interface testing, and resolve interface issues promptly
• Implemented new network connections for interfaces to ensure seamless data exchange and system interoperability
• Utilized XDR and XCA standards to facilitate secure and efficient data transmission between systems
• Collaborated closely with vendors, Network and Firewall teams, and government leads to troubleshoot interface connectivity and network issues, align with Department of Defense (DoD) guidelines, and enhance the overall.
• Optimized workflow between the Veterans Affairs (VA) interfaces and DoD interface, resulting in faster resolution of patient-related issues
• Generated weekly reports highlighting metrics for system failures, specifically focusing on patient registration failures from the VA to DoD. These reports facilitated proactive intervention and issue resolution

Northern Virginia

• Assisted senior network engineers with initial configuration and deployment of server infrastructure
• Physically racked and stacked servers and installed different flavors of Linux (CentOS, Ubuntu)
• Troubleshooted cabling infrastructure connectivity issues, including patch panels and patch cords
• Troubleshooted networking, routing and inter connectivity issues
• Configured network racks, switches, and routers, coordinating with vendors for seamless fiber cabling between racks and patch panels
• Collaborated closely with the Data Center Operations team to expedite rack setups, streamlining network equipment configurations

Herndon, VA

• Assisted users by troubleshooting and resolving issues over the phone, email, in person, and online through screen sharing software, ensuring employees can continue working
• Managed ticket queue using Footprints ticketing system, making sure to provide detailed steps for resolving issues and keeping the user informed on any updates
• Applied certain security/group policies through SCCM and Active directory, to ensure machines were compliant and acting according to proper guidelines
• Resolved complex technical issues promptly, including PC problems, network connectivity, desk phone malfunctions, and printer errors for a diverse user base of 3000 employees
• Provided comprehensive technical support for various hardware, including Lenovo Thinkpad Laptops, HP and Xerox printers, Cisco IP Phones, and ONTs
• Demonstrated expertise in troubleshooting Microsoft Windows systems, ensuring seamless operations for end-users

Herndon, VA

Fairfax, VA

1 - month contract position.

Sterling, VA

• Full-Time Internship (6-Months)
• Created functioning test cases and scripts, reducing the workload for the team of 20 people
• Repaired broken scripts and test cases, allowing for re-testing, increasing productivity
• Filed 5 defects/bugs into eJira/Jira daily, working alongside developers to test/solve issues, leading to software enhancements

Lorton, Virginia, United States

• Maintained cleanliness and safety daily, providing a safe environment for customers and co-workers
• Assured quality of over 800 products daily, upholding company standards
• Upsold 15 products daily to customers demonstrating excellent sales skills
• Packaged and processed over 100 orders every 30 minutes, establishing effective time management skills in a fast paced environment

Bachelor'S Degree, Information Technology

Bachelor's degree in Information Technology, with a concentration in Cyber Security. Coursework relevant in Networking, Security, IT, and.

Information Technology

Activities and Societies: Dean's List, Presidential Scholar

Education record

• Enrolled in a leading national career development program with 250 corporate partners graduating 2,000 students annually across thirteen.