Mohammad Dashti Email & Phone Number

Tehran, Tehran Province, Iran

Data Center Infrastructure Specialist:Managed and maintained data center infrastructure, ensuring optimal performance and uptime.Installed and physically configured servers in the data center.Established passive network connections over fiber optics and copper cables.Conducted testing and troubleshooting of long-distance fiber optic communication issues.Implemented and monitored backup and disaster recovery solutions.Collaborated with network and systems teams to optimize configurations and improve efficiency.Conducted regular hardware and software upgrades to maintain system integrity.Monitored system health and performance metrics to identify and resolve issues proactively.Assisted in the planning and execution of data center projects, including capacity planning and resource allocation.Ensured compliance with security policies and best practices in data management.

Tehran, Tehran Province, Iran

Monitoring Specialist:Monitored network performance in real-time to ensure system reliability and availability.Provided support for organizational and internet services over radio infrastructure.Responded to customer calls, addressing inquiries and troubleshooting issues.Analyzed network incidents and provided timely responses to minimize downtime.Utilized monitoring tools such as [List Tools] for proactive network management.Documented incident resolutions and maintained logs to improve operational efficiency.Collaborated with engineering teams to deploy network enhancements and upgrades.Worked in rotating shifts to ensure 24/7 network monitoring.

Tehran Province, Iran

Provided comprehensive technical support for ADSL and TD-LTE services, assisting customers in resolving various connectivity challenges.Guided customers through troubleshooting steps, ensuring they understood the process and empowering them to manage similar issues in the future.Documented all customer interactions meticulously, enabling accurate tracking of issues and facilitating seamless escalations to higher-level support when necessary.Consistently ensured high levels of customer satisfaction by delivering prompt, efficient service and following up to confirm issue resolution.