 Ensure the implementation of marketing strategy within the SME section Identify existing and potential key SME Clients and define their needs Manage SME Clients relationships in a way to achieve set targets. Maximize the up-selling and cross-selling of other SBU’ s products and services Identify new products and services to meet Clients requirements and needs. Ensure steadiness and growth for both Credit Facilities and Deposits portfolio’s (simultaneous Growth) Oversee the state of the clients to ensure their solvency. Liaise with segments to provide high quality service levels and ensure adequate turnaround times. Collect all required documents to make a credit decision. Implementing field visits to SME clients Follow up clients complaints, and service recovery process.  Review and recommend credit requests to ensure adherence to credit policies, and appropriate risk-return propositions

 Approve account/counter transactions according to matrix limits. Monitor on daily basis tellers transactions, ensure that all CSO’s(tellers) are balanced at the end of the day and take the needed corrective actions. Identify branch cash needs in coordination with CSOs(tellers). Coach and train staff reporting to SCSCO (Senior teller) to ensure full awareness of bank’s products, services and policies and procedures. Adhere to Branch Operating Model. Carry out and task requested by branch manager.

 Execute all counter transactions in an efficient manner. Handle customers’ requests/inquiries in a professional manner, and refer them to concerned parties whenever needed. Carry/handle efficiently custody items, and keys as per custodian matrix and relevant policies and procedures. Adhere to Branch Operating Model. Carry out any task requested by branch manager.