• Approach new client with special criteria that insure a safe credit client is presented to the bank safeguarding depositor funds and minimizing risk.• Participate in sales planning and design appropriate relationship plans to generate new Business throughout-marketing calls, promotions and presentations.• Maintained accurate records of collaterals, ensuring no excess or expired limits.

• Handled solely a Medium Enterprise portfolio of 35+ clients, engaging daily in credit package renewal, trade finance, daily credit transactions & settlements, and maintaining a good relationship with existing and new clients• Prepared detailed reports and presentations for stakeholders, including financial summaries and market analysis, which improved decision-making and led to an increase in client engagement. • Presenting new cases in credit committees which held with heads of SMEs, Risk and other decision makers.• Achieved 240% of set budgets through direct and indirect financing clients.

• Drafted detailed credit package, including financial models, within the first week of employment.• Evaluating clients credit data and financial statements in order to determine the degree of risk involved in money lending.• Seeking new credit worthy clients in the market.• Analysing daily all dues and bank statements to insure proper client activity cash flows.

The Customer Service Officer is responsible for performing intermediate duties and support related to branch operational activities and financial services:• Portfolio Management: Managed a diverse portfolio of 300+ clients, consistently exceeding performance targets and maintaining a client satisfaction score.• Client Acquisition: Acquired 15 new high-net-worth clients within a year, contributing to an increase in assets under management.• Promoting business for the bank by maintaining good customer relations and referring customers to appropriate staff for new services.

International Accountant provides support and assists with the coordination of the financial accounting and reporting activities for operations across our International branches.• Maintaining Egypt and Dubai ERP bookkeeping.• Provides support and assists with the coordination of the financial accounting and reporting activities for operations across our International offices.• Handling on ERP system about 17 Multi-currency safes and over 50 Multi-Currency bank accounts.

The Call Center Specialist is responsible for performing a full range of customer service oriented telephone and e-mail support activities as directed by the Call Center Manage like:- Professionally greets customers.- Responds to inquiries of a specific or general nature.- Activating and deactivating debit and credit cards.- Assists in the completion of new account or loan applications.- Resolves problems within given authority.- Performs various operational background duties.- Changes of address and other such customer requests or authorizations- Conducts a variety of routine daily tasks; reviews reports, prepares correspondence.

• Team Leadership: Supervised a team of 2 sales representatives, resulting in a 30% improvement in team productivity. • Revenue Growth: Managed a marketing campaign that granted the company the third position on revenue growth all over Egypt.

• Sales Achievement: Exceeded sales targets by 50% • Developed a new customer handling sales system that tracked the each customer sales and inventory.