Configuring and installing various network devices and services (e.g., routers, switches, firewalls, VPN) Performing network maintenance and system upgrades.Provide remote support to on-site engineers and end users/customers during installation.Provide remote troubleshooting and fault finding if issues occur upon initial installation.Install and monitor network monitoring server.Maintain backup for all network devices in a timely manner.

Take ownership of customer issues reported and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customers.Take ownership of customer issues reported and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customers.Install and configure computer applications.Resolve issues related to the network.Follow up with clients, ensuring their computer systems are functioning properly after troubleshooting.

nstall and configure software and hardware.Manage network servers and technology tools.Set up accounts and workstations.Monitor performance and maintain systems according to requirements.Troubleshoot issues and outages.Upgrade systems with new releases and modelsDevelop expertise to train staff on new technologies.