Mohammad Hamadi Email & Phone Number

Riyadh, Saudi Arabia

About:As Handover Director, I oversee strategic planning, operations, budgeting, and goal setting within the handover department. My primary focus is to ensure a superior customer experience during property handovers, enhancing our company's reputation and customer satisfaction.Key Responsibilities:Budgeting: Collaborate on departmental budgets, ensuring efficient resource allocation and financial target adherence.Goals and KPIs: Set clear departmental objectives and KPIs to drive excellence.Business Plans: Formulate comprehensive plans aligned with growth opportunities and handover process enhancement.Operations: Oversee daily operations, coordinating teams involved in handovers, such as sales, construction, legal, and customer experience.Reporting: Generate insightful performance reports to guide decision-making.Leadership: Provide guidance, mentorship, and performance evaluations for a skilled team.Quality Control: Maintain stringent quality standards through inspections and corrective actions.Customer Satisfaction: Drive initiatives for high customer satisfaction, addressing feedback promptly.Lessons Learned: Identify improvements through assessments, customer feedback analysis, and lessons learned.Stakeholder Engagement: Collaborate with internal and external stakeholders, ensuring alignment and smooth coordination.Risk Management: Identify and mitigate potential risks, ensuring compliance with standards.Strategic Planning: Develop and execute a comprehensive handover strategy aligned with market trends and customer expectations. Seek process improvements and enhance the handover experience for ROSHN customers.

Jeddah, Makkah, Saudi Arabia

Jeddah Governorate, Saudi Arabia

Lead the support services division to achieve organization goals and provide excellent services :- Housing Services.- Environmental Services. - Food Services.- Transportation Services.

Rabigh Governorate, Saudi Arabia

Highlights:• Collaborated with the top level management team to develop standardized policies, procedures, and rules for the property management units.• Conceptualized, initiated, and commenced with the leasing business segment for residential properties, in line with the local laws and regulations.• Work closely with business development on corporate deals. • Manage leasing process for 108K SQM area with budget 88 Million Revenue. Key Responsibilities:> Provide strategic direction for the business in terms of price points, improvements and asset disposal as and when required > Ensure all marketing initiatives are well thought through and provide value for money on ROI> Develop schemes and initiatives to maximize physical and financial occupancy > participate in the development of policies and procedures that will improve the service delivery of the business > Participate in client meetings to gather feedback and comments on a regular basis > Drive good CRM by regular communication and champion the Customer with internal colleagues > Create monitoring systems and programs to detect possible lease terminations at LED before we lose the business > Initiate interventions to solve problems in the leasing department > Develop a system for tracking and measuring lease enquiries to close out ratio > Initiate campaigns on trends and new initiatives in the residential asset sector > Evaluate the work quality of subordinates and ensure corrective action is taken where necessary > Coordinate with other departments for the successful implementation of community guidelines for the Residents. > Participate in preparing the budgets that the leasing team will have adequate funds for its operation > Educate the on ground staff on the correct way to handle a walk-in clients and how best to “sell\lease” a property to a potential client

Saudi Arabia - Jeddah

Highlights:• Part of the team that worked on the initiation, development, and roll-out of the company’s property and facility management departments.• Collaborated with the top level management team to develop standardized policies, procedures, and rules for the property and facility management units.• Conceptualized, initiated, and commenced with the leasing business segment for commercial as well as residential properties, in line with the local laws and regulations.• Focused on customer relationship management through the deployment of an efficient CRM System that could process orders, resolve queries, and capture payment information.• Successfully launched community services at the Al Fareeda project with a view to provide all potential buyers / customers with added value for their money.• Acted as a Board Member at the MOYA Ewaan ‘Company providing water and sewage treatment services’ motion, and discussed its importance with other participants.

Saudi Arabia

(A Closed Joint Associate of the Savola Group)Highlights:• Instrumental role in the establishment and further development of the customer service department of this real estate development company.• Successfully handed over the first unit in the first over project completed by Kinan, and ensured that all related documentation work was accurate and precise.• Functioned as the customer experience partner with the company, and guided the entire process for the establishment of Kinan’s customer service call center.• Achieved higher levels of customer satisfaction by training service teams in the areas of home inspection, buyer sentiments, warranty programs, and support operations.• Developed and sustained standardized policies, procedures, and regulations within the domains of customer service, facility management, and project management.• Planned, developed, and implemented an Enterprise CRM System in the company to cater the requests, queries, and orders of all customers.

Job Responsibility: Support 300 user and pharmacies around the kingdom, install Point of sale devices and configure the system and train the pharmacies.Achievements:Reduce the time for Point of sale Project from 3 years to 1.5 year.

Master'S Degree, Project Management

Bachelor Of Science, Computer