As an expert in International Operations Management, I have extensive experience in managing the operations of a telecommunications company in multiple countries, with a focus on ensuring efficiency, effectiveness, and profitability. Having a strong combination of technical, financial, and interpersonal skills, as well ass a deep understanding of the telecommunications industry and the challenges of managing operations across multiple countries such as the communications barriers, culture… Show more As an expert in International Operations Management, I have extensive experience in managing the operations of a telecommunications company in multiple countries, with a focus on ensuring efficiency, effectiveness, and profitability. Having a strong combination of technical, financial, and interpersonal skills, as well ass a deep understanding of the telecommunications industry and the challenges of managing operations across multiple countries such as the communications barriers, culture differences, legal and regulatory requirements. I'm committed to delivering results and driving business growth in highly competitive market. Show less

Leading several products management such as:- Passive Probing and Signalling Protocol Analyzer- Drive Testing- Drive Testing using IOT modules- Real Time Fraud Detection for major voice fraud- SIP firewall- QoS and QoE

• Supervising the Traffic Management department and responsible for the day to day International Voice traffic and routing operations.• Implementing policies, plans, procedures and structures to maintain coherent work process.• Managing the work order of any new business opportunities.• KPIs, Routing, NOC and traffic analysis.• Troubleshooting major technical issues (VoIP, TDM, Roaming, CDRs Analysis, Fraud Testing and end to end traces…• Trainer ( Traffic, Business… Show more • Supervising the Traffic Management department and responsible for the day to day International Voice traffic and routing operations.• Implementing policies, plans, procedures and structures to maintain coherent work process.• Managing the work order of any new business opportunities.• KPIs, Routing, NOC and traffic analysis.• Troubleshooting major technical issues (VoIP, TDM, Roaming, CDRs Analysis, Fraud Testing and end to end traces…• Trainer ( Traffic, Business Modules)• Enhancing the daily communication between different departments (Sales, Routing, NOC, Billing).• Delivering financial and non-financial KPIs to meet Company contractual commitments• Carrying out case studies and account review on daily basis• Arranging bilateral agreements on volumes and destinations to keep consistency of account performance• Negotiating credit, post pay schedule and risk management. Show less

• Managing the international wholesale traffic of AZUR-CONGO, AZUR-GABON, Telesonique and all the other wholesale external customers.• Monitoring traffic of calls and direct troubleshooting of the links.• Routing management analysis.• Building powerful resources in Network Operations Center, & handling all day to day activities related to Traffic operations.• Implementing solid structures and procedures to run flexible and professional communications among the NOC team and other… Show more • Managing the international wholesale traffic of AZUR-CONGO, AZUR-GABON, Telesonique and all the other wholesale external customers.• Monitoring traffic of calls and direct troubleshooting of the links.• Routing management analysis.• Building powerful resources in Network Operations Center, & handling all day to day activities related to Traffic operations.• Implementing solid structures and procedures to run flexible and professional communications among the NOC team and other departments.• Responsible for the development of the project related to the system software T.One and administrating the IT work related to it.• Preparing traffic and capacity management report• Supporting billing and rates department upon request.• Working on consultancy and auditing proposal related to traffic management and NOC to be executed on all AZUR operations (Congo and Gabon). Show less

• Team performance supervision• Traffic care-taking • Routing management.• Capacity management.• Reporting technical issues when needed to both IT and Provisioning department and providing suggestions and solutions.• Supporting both Billing & Rates Department when needed.• Training of new employees and providing feedback to higher administration for a final decision on recruitment.• Organizing the shifts schedule in a subtle way to maintain a coherent work flow.