Mohammad Hoque Email & Phone Number

With 13 years of extensive work experience in the customer care field, specifically in the telecom and electronics manufacturing industries, I have honed my skills as a Customer Care Executive and Electronics Goods Service Point Manager. My professional journey has equipped me with a deep understanding of customer needs, effective problem-solving techniques, and the ability to manage service operations efficiently.Throughout my career, I have consistently demonstrated a strong commitment to providing exceptional customer service. As a Customer Care Executive, I have interacted with diverse clientele, effectively resolving their queries, concerns, and complaints. By leveraging my excellent communication and interpersonal skills, I have built rapport with customers, ensuring their satisfaction and fostering long-term relationships.In my role as an Electronics Goods Service Point Manager, I have successfully overseen the operations of service points, ensuring the smooth functioning of repairs and maintenance activities. I have developed and implemented efficient service processes, optimizing resource allocation and minimizing turnaround times. By effectively managing a team of technicians, I have maintained high service quality standards and achieved customer delight.My expertise extends to troubleshooting technical issues, offering product guidance, and providing comprehensive solutions to customers. I am well-versed in utilizing customer relationship management (CRM) systems to track customer interactions, analyze data, and identify areas for improvement. Additionally, I have collaborated closely with cross-functional teams, including sales, technical support, and product development, to enhance customer experience and product offerings.Throughout my career, I have remained adaptable and resourceful, thriving in fast-paced environments and managing high volumes of customer inquiries. I am adept at staying calm under pressure, prioritizing tasks effectively, and exceeding customer expectations. My dedication to continuous learning and staying updated with industry trends has allowed me to stay ahead of evolving customer needs and technological advancements.With a proven track record of delivering exceptional customer care, I am eager to leverage my skills, experience, and passion for customer satisfaction in my future endeavors. I am seeking new opportunities to contribute to an organization that values customer-centricity and fosters a culture of excellence in service delivery.

Listed skills include Social Media, Team Management, Telecommunications, Team Leadership, and 6 others.

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  Jahangirnagar University

  Archaeology