As a Customer Service Engineer, I deliver a professional technical support and assistance to clients or customers experiencing issues with their IT systems, software, or hardware. My primary role revolves around troubleshooting, diagnosing, and resolving technical problems, ensuring that clients receive prompt and effective solutions to their issues. My day-to-day activites involves collaborating with other IT professionals, such as developers, system administrators, or network engineers, to address complex technical issues or implement system improvements. I try to stay abreast of constantly evolving new technologies, software updates and security threats emerging regularly by engaging in continuous learning and professional development activities to maintain my expertise.My BAU duties also includes but not limited to,Testing products and systems to ensure that they are working properly, configuring, installing client products as per requirements, identifying any technical issues often by using computerized diagnostic equipment, following checklists to ensure that all critical parts are examined, performing basic maintenance, repair or replace worn parts, disassemble and reassemble parts, testing necessary equipment to ensure that repairs and maintenance are effective, provision of excellent customer service, ensuring service calls and repairs are carried out in a professional and timely manner, updating job details in ICE (Service Point, TicketPoint), other tasks as designated by management, any other ad-hoc deliveries as required

I had completed a 3 month internship with Power and Water’s ICT service and Integration team where my business as usual duties includes Project administration, Project data collection, Asset management, Develop technical work instructions, Analyse monthly cost rationalisation and providing technical support to PWC employees.

Team Leader, Aviation Security management, Checked-Baggage screening, CT X-ray screening, Customer Service Officer